Adventure & Experiences Guide

Fairmont Hotels & Resorts; Fairmont Hot Springs; On-site; CAD 73,067,904 - 83,956,454; Full time

Benefits offered by this job

On-site staff housing

Complimentary meals per shift

Medical, vision & dental benefits

Pension plan

Job summary

Fairmont Banff Springs seeks an energetic Adventure & Experiences Guide to deliver our Guiding program. You will lead wilderness, vehicle, and bike tours, sharing the Canadian Rockies’ history with guests and ensuring exceptional, safe experiences.

Responsibilities include coordinating guest communications, selling experiences, and maintaining strong Parks Canada relationships. A positive, professional attitude and relevant certifications are required, with community and seasonally enhanced

Qualifications

• First Aid and CPR C certification required (min 16 hours).
• Apprentice Interpretive Guide Certification from IGA or equivalent.
• Four-Season Group Management Certification from IGA required.
• Class 4 driver’s license with clean driving record.
• At least one year in a high-volume recreational guiding role.

Responsibilities

• Lead and guide wilderness, vehicle, and bike tours.
• Share the history and culture of the Canadian Rockies with guests.
• Contact guests before arrival to ensure smooth delivery of experiences.
• Sell, book, and update guided experiences.
• Provide a safe, memorable guest experience and maintain Parks Canada relations.
• Set up activities and perform post-event cleanup.

Skills

First Aid & CPR

Customer service

Organizational skills

Problem solving

Positive attitude

Education

IGA Apprentice Interpretive Guide Certification

IGA Four-Season Group Management Certification

Class 4 driver’s license

Outdoor Recreation/Ecotourism/Tourism student asset

Job description

About Fairmont Banff Springs

Fairmont Banff Springs is located in the magnificent alpine setting of Banff, Alberta, and is home to a diverse community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families. The resort offers a unique work/life balance and is the perfect place to grow your career.

Job Overview

We are looking for an energetic Adventure & Experiences Guide to assist in delivering our Adventure & Experiences Guiding program. The role requires excellent customer service skills and a willingness to learn. Starting pay is $25.50 per hour, increasing after six months and annually up to $29.30 at three years. The position is available immediately and will close in January 2027.

Job Duties & Responsibilities

• Lead and guide experiences, including guided wilderness, vehicle and bike tours, walks, and hikes.
• Share the history and culture of the Canadian Rockies enthusiastically.
• Contact guests before arrival to ensure smooth delivery of guided experiences.
• Sell, book, and update guided experiences.
• Provide a positive, safe, and memorable experience for each guest.
• Maintain positive working relationships with Parks Canada and adhere to all regulations.
• Set up activities and complete clean‑up duties, including cleaning and sanitizing spaces and objects before, during, and after programs.

Qualifications

• Minimum 16‑hour Standard First Aid & CPR C level or higher.
• Apprentice Interpretive Guide Certification from IGA or equivalent.
• Four‑Season Group Management Certification from IGA required.
• Class 4 driver’s license and clean driving record.
• At least one year of recent experience in a high‑volume, fast‑paced recreational or guiding environment.
• Excellent organizational skills and the ability to solve problems and respond to changing conditions.
• Positive, outgoing, professional attitude with a passion for National Parks and the Town of Banff.
• Graduate or student of an Outdoor Recreation, Ecotourism, or Tourism program is an asset.
• Physically fit and able to run activities in any weather, including walking, hiking, and biking.
• Able to lift and carry 40+ lbs and stand for at least 8 hours a day.

Benefits & Perks

• Subsidized on‑site staff accommodation for full‑time employees.
• One complimentary meal per shift in the staff cafeteria; additional meals at $8 each.
• Comprehensive medical, vision, and dental benefits, plus extended perks such as mental health, orthodontics, fertility drugs, and gender‑affirmation for permanent, full‑time staff.
• Defined contribution pension plan with employer matching up to 5% of annual earnings for permanent, full‑time staff.
• Employee travel program with discounts on room rates and food & beverage at Fairmont and Accor properties worldwide.
• Mountain Explorer Travel Program: exclusive room rates and 50% discount on food & beverage at Fairmont resorts in Lake Louise, Jasper, and Whistler.
• Discounts at resort food & beverage outlets, fitness centre, spa, and Fairmont Banff Springs Golf Courses.

Visa Requirements

The hotel is unable to assist with Canadian work authorization. Candidates must be legally eligible to work in Canada.

Accommodation Support

We encourage you to let us know if you require accommodations during the application or recruitment process. Please contact [e-mail] confidentially if you anticipate needing assistance.

How to Apply

Visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the opportunities available.