Bakery Floor Leader & Customer Service Champion

Farm Boy; Cambridge; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Job summary

Farm Boy is seeking a hands‑on leader to help deliver a welcoming shopping experience by combining supervision with exceptional customer service. You will supervise the floor, delegate tasks, and ensure readiness for daily business while mentoring staff.

The role emphasizes engaging customers, maintaining product presentation, and upholding service standards. English fluency is required with French an asset, and a dynamic schedule including evenings, weekends, and holidays is expected.

Qualifications

• Partial completion of a post‑secondary program plus a minimum of 1 year of progressively responsible experience in a similar role.
• Ability to work independently with pride in high‑quality results, attention to detail, and cleanliness standards.
• Excellent organizational and interpersonal skills with a strong interest in team engagement, coaching, and training.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing knowledge and enthusiasm for our products.
• Provide floor supervision and team support by delegating tasks, coordinating meal breaks, receiving and storing orders, completing 2x2s, and ensuring daily readiness for business.
• Package, stock, and rotate display counters and shelves to maintain high product quality, freshness, and presentation standards.
• Foster a culture of trust and inclusion by providing hands‑on training and coaching focused on floor operations, department standards, and service excellence.
• Promote company policies and clearly communicate department updates and business objectives as shared by store leadership.

Skills

Customer service

Leadership

Organization

Interpersonal skills

Coaching

Education

Post-secondary program + 1 year experience

Job description

Farm Boy is seeking a hands‑on leader to help deliver a welcoming shopping experience by combining supervision with exceptional customer service. You will supervise the floor, delegate tasks, and ensure readiness for daily business while mentoring staff.

The role emphasizes engaging customers, maintaining product presentation, and upholding service standards. English fluency is required with French an asset, and a dynamic schedule including evenings, weekends, and holidays is expected.