Assistant Bakery Manager

Farm Boy Inc.; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

10% discount on in-store purchases

On-the-job training

Opportunities to support local community programs

Job summary

A grocery retailer seeks a dedicated Team Member in Ottawa to support outstanding customer service and operational excellence. The ideal candidate will mentor team members, maintain department organization, and ensure compliance with safety policies. Responsibilities include delivering customer service, collaborating with management, and providing administrative support. Ideal qualifications include a post-secondary education in business and relevant supervisory experience. This role offers comprehensive benefits, a discount on purchases, and opportunities for growth.

Qualifications

• Minimum of one year of supervisory or management experience.
• Ability to manage competing priorities in a dynamic environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver warm and engaging customer service.
• Collaborate with the Department Manager to meet performance goals.
• Support team development through training and motivation.
• Ensure compliance with Safe Food Handling and Health & Safety policies.
• Provide administrative support including inventory management.

Skills

Customer service excellence

Supervisory experience

Organizational skills

Analytical skills

Interpersonal skills

Fluency in English

Education

Post-secondary program in business

Job description

Farm Boy, established in 1981, seeks a dedicated Team Member to work alongside the Department Manager, ensuring outstanding customer service and operational excellence. This role focuses on mentoring team members, maintaining a clean and organized department, and ensuring compliance with all safety and health policies.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Collaborate with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Ensure daily operations support outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high‑quality shopping environment.
• Assist with other related duties as required.

Qualifications

• Genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in business plus a minimum of one year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• Ability to thrive in a fast‑paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefits program and coverage that varies by position, including healthcare, dental care, disability coverage, life insurance, and a registered retirement savings program.
• 10% discount on in‑store purchases.
• On‑the‑job training and prioritization of internal promotions to help you grow and embrace new opportunities.
• Opportunities to support local neighbourhoods through community programs.

Additional Information

We are committed to building a diverse and inclusive workplace and encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process. This job posting is for an existing vacancy.