Aviation Customer Service Agent: Flight Benefits & Growth

Executive Aviation; Victoria; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Discounted travel

Job summary

Executive Aviation in Victoria Airport is hiring Customer Service Agents to ensure top-notch passenger service. You will assist passengers at check-in, support self-serve kiosks, and help prepare aircraft for on-time departures.

Ideal candidates have at least two years in customer-facing roles, strong communication, and comfort with computer systems. Flexible shifts, benefits, and travel perks are offered.

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role.
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada; A criminal background check; Hold a valid driver’s license with a clean driver’s abstract

Responsibilities

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!”

Skills

Customer service

Punctuality

Multi-tasking

Communication

Computer skills

Team player

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Job description

Executive Aviation in Victoria Airport is hiring Customer Service Agents to ensure top-notch passenger service. You will assist passengers at check-in, support self-serve kiosks, and help prepare aircraft for on-time departures.

Ideal candidates have at least two years in customer-facing roles, strong communication, and comfort with computer systems. Flexible shifts, benefits, and travel perks are offered.