Customer Service Agent

Executive Aviation; Masset; Hybrid; CAD 29,000 - 34,000; Part time

Benefits offered by this job

Flight benefits

EA Travel perks

Job summary

Executive Aviation is seeking permanent casual Customer Service Agents to work at the Masset Airport (ZMT). You will join a dedicated team delivering exemplary service to passengers on Canada’s airlines.

The role reports to a Customer Service Coordinator and offers a progressive wage range with travel benefits and EA perks. Schedule reflects 24/7/365 operation with hours 0845-1345 in Masset, and flexibility to cover early mornings, days, evenings, weekends, and holidays.

Qualifications

• Minimum two years in a customer-facing role.
• Punctuality and reliability are essential.
• Able to multi-task in a fast-paced environment.
• Strong communication skills, both in person and in writing.
• Completion or pursuit of Travel and Tourism, Marketing, or Business diploma is preferred.
• Previous airport experience is an asset.
• Flexible shift availability and able to meet background check requirements.

Responsibilities

• Follow airline check-in policies and procedures.
• Maintain proper security clearances.
• Provide pre-flight grooming and priority seating for passengers.
• Manage passenger boarding per airline procedures.
• Understand flight documents and carry-on allowances.
• Collaborate positively with airline crew.
• Possess physical ability to lift up to 70lbs/32kgs.
• Enforce airline and airport policies with passengers.
• Learn to bridge an airplane when required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer skills

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

General computer software

Job description

Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you!

So, would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered yes, come join us!

Executive Aviation is looking for permanent casual Customer ServiceAgents to work at the Masset Airport (ZMT)! In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.

This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $20.95-$24.65/hour. We have fantastic flight benefits with the airlines that we support, and great EA Travel perks. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Following airline specific check-in policies and procedures
• Have proper security clearances
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Positively working with airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Other duties as assigned

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • A criminal background check

We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Masset, our operation is 24/7/365, but our operating hours are from 0845-1345. There could be irregular operations that would require coverage outside of those hours. Knowing this, would you have open or full flexibility during our hours of operation noted above?