Customer Service Agent

Executive-Aviation; Sault Ste. Marie; On-site; CAD 25,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation in Sault Ste Marie is seeking part-time Customer Service agents to support travellers at the airport. You will help passengers check-in, assist kiosks, and ensure safe, on-time departures while providing friendly, reliable service and benefiting from flight perks with partner airlines.

The role requires a minimum of two years in customer-facing work, strong communication and computer skills, and flexible shifts including early mornings, days, evenings, weekends, and holidays.

Qualifications

• Minimum of two years in a customer-facing role
• Punctuality and reliability are essential
• Able to multi-task in a fast-paced environment
• Strong verbal and written communication skills; proficient with computers
• Completion or in-progress Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience is an asset
• Flexible availability for shifts including mornings, days, evenings, weekends, holidays
• Must meet Employment conditions: Transport Canada Restricted Area pass, background check, valid driver’s license

Responsibilities

• Help passengers check-in
• Support self-serve kiosks
• Prepare aircraft for on-time departures
• Facilitate deplaning and boarding
• Greet arriving passengers
• Follow airline check-in policies and procedures
• Assist airline crew as needed
• Meet physical requirements (lift up to 70lbs/32kg)
• Light grooming duties
• Enforce airline and airport policies and procedures

Skills

Customer service

Punctuality

Multi-tasking

Communication

Computer proficiency

Flexible availability

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Airport systems

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Sault Ste Mariekeeps growing and provides our team members with an amazing opportunity to work withsome of our different airline partners! In Sault Ste Marie,you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.So, would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to be hiring part time, casual Customer Service agents at the Sault Ste MarieAirport(YAM) who love working in the tourism industry.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$20.95/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license