Customer Service Agent

Executive Aviation; Hamilton; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation is hiring Customer Service Agents at the Hamilton Airport (YHM) to join a dedicated team serving passengers across Canada’s Airlines. The role emphasizes reliability, travel enthusiasm, and exceptional service, with training and growth opportunities within a dynamic aviation environment.

The position offers progressive wage ranges from $18.40–$21.45/hour, with comprehensive health benefits for part- and full-time colleagues and attractive flight benefits with supported

Qualifications

• At least 2 years in a customer service role.
• Flexible availability to work shift work including mornings, days, evenings, weekends and holidays.
• Strong communication skills and a valid driver's license.

Responsibilities

• Greet passengers on arrival and assist with check-in per airline policies.
• Ensure proper security clearances and document requirements are met.
• Assist with pre-flight seating and boarding to ensure a smooth process.
• Coordinate with airline crew and follow airline procedures.
• Support passengers with carry-on allowances and travel documents.
• Uphold airline and airport policies and maintain safety compliance.

Skills

Customer service

Communication skills

Education

Travel & Tourism Diploma

Marketing Diploma

Business Diploma

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity to work withmany of our different airline partners. In Hamilton you will be part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Executive Aviation is hiring Customer Service Agents at the Hamilton Airport (YHM) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Leadwho is there to support you.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Greeting passengers
• Following airline specific check-in policies and procedures
• Have proper security clearances
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Positively working with airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Other duties as assigned

Qualifications

• At least 2 years in customer service role
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• Strong communication skills
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license