Customer Service Agent

Executive-Aviation; Victoria; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation is hiring Customer Service Agents at Victoria International Airport (YYJ) to deliver exemplary service for passengers on partner airlines. You will work with a coordinated team, supporting check-in, boarding, and airport procedures while promoting our travel benefits and professional growth.

Applicants should have at least two years in customer-facing roles, be punctual and reliable, and enjoy a fast-paced environment.

Qualifications

• Minimum of two years in a customer-facing role.
• Punctuality and reliability are essential in airline service.
• Ability to multitask in a fast-paced environment.
• Excellent communication skills in group and individual settings.
• Travel and Tourism Diploma, Marketing or Business Diploma (or in progress).
• Airport experience is an asset.
• Flexible shift availability including mornings, evenings, weekends and holidays.
• Must meet conditions: Transport Canada Restricted Area pass, background check, valid driver's license.

Responsibilities

• Assist passengers with check-in.
• Support self-serve kiosks.
• Prepare aircraft for on-time departures.
• Facilitate deplaning and boarding of passengers.
• Greet arriving passengers and ensure smooth customer flow.
• Follow airline check-in policies and procedures.
• Work positively with airline crews.
• Enforce airline and airport policies.

Skills

Customer service

Punctuality

Reliability

Multitasking

Communication

Computer proficiency

Education

Travel and Tourism Diploma, Marketing or Business Diploma

Tools

MS Office

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Victoriais taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners!

In Victoria you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to behiring Customer Service Agents at the Victoria International Airport(YYJ) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $20.40-$23.50/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license with a clean driver'sabstract