Automotive Service Advisor (Quebec)

Dawn Staffing Solutions Inc; Brossard; On-site; CAD 50,000 - 70,000; Full time

Job summary

Dawn Staffing Solutions Inc in Quebec, QC is seeking an Automotive Service Advisor to coordinate vehicle repairs, review maintenance estimates and invoices, and provide excellent support to drivers and fleet managers.

The role requires evaluating repair requirements, preparing purchase orders, explaining warranty coverage, and ensuring accurate records while serving as the main contact for customers and repair facilities.

Qualifications

• Post-secondary technical education or diploma in Automotive Technology, Automotive Service, or a related field is required.
• Valid ASE certification and/or Licensed Automotive Mechanic designation is required.
• Previous experience in automotive service operations, fleet maintenance, vehicle leasing, transportation, or customer service is preferred.

Responsibilities

• Review automotive and commercial vehicle repair requirements based on manufacturer guidelines and service recommendations.
• Evaluate repair estimates, maintenance history, and service schedules to determine necessary work.
• Prepare and issue purchase orders for repairs and maintenance, obtaining required approvals.

Education

Post-secondary technical education or diploma in Automotive Technology, Automotive Service, or a related field

ASE certification and/or Licensed Automotive Mechanic designation

Job description

We are seeking a Automotive Service Advisor in the Quebec, QC to coordinate vehicle repairs, review maintenance estimates and invoices, and provide excellent support to drivers and fleet managers.

Key Responsibilities

• Review automotive and commercial truck technical information, manufacturer guidelines, and service recommendations to understand repair and maintenance requirements.
• Evaluate vehicle repair estimates, maintenance history, and service schedules to determine necessary repairs and maintenance.
• Prepare and issue purchase orders for vehicle repairs and maintenance, ensuring all required approvals are obtained.
• Review warranty and service contract coverage and explain which repairs and services are covered.
• Maintain accurate records of vehicle maintenance, repair activities, service recommendations, and related documentation.
• Serve as the primary point of contact for drivers, fleet managers, customers, and repair facilities regarding maintenance and repair matters.
• Explain repair estimates and maintenance recommendations to customers, respond to their questions, and resolve service-related concerns.
• Coordinate towing services and alternative transportation arrangements when required.
• Address customer complaints and work with repair facilities to resolve concerns regarding repair quality and service standards.
• Review vendor and repair shop invoices to ensure accuracy, identify billing discrepancies, and resolve issues before processing payments.
• Identify and document cost savings through repair estimate negotiations, invoice reviews, and maintenance cost evaluations.
• Recommend cost-effective repair and maintenance solutions to help customers manage vehicle expenses.
• Collaborate with internal departments and team members to ensure smooth operations and timely customer service.
• Support departmental projects, process improvements, and other assigned responsibilities.

Qualifications

• Post-secondary technical education or diploma in Automotive Technology, Automotive Service, or a related field.
• Valid Automotive Service Excellence (ASE) certification and/or Licensed Automotive Mechanic designation.
• Previous experience in automotive service operations, fleet maintenance, vehicle leasing, transportation, or customer service.
• Familiarity with reviewing vehicle maintenance estimates, repair recommendations, warranty claims, and vendor invoices.