Senior Service Advisor

Canadian Tire 420; Kitchener; Vor Ort; CAD 25.000 - 36.000; Vollzeit

Zusammenfassung

Carsandjobs is seeking a Service Advisor for a fast-paced automotive service centre. You will communicate directly with customers and service centre employees, managing needs and expectations for auto service maintenance and repairs.

The role requires automotive knowledge, strong communication and the ability to handle physical demands, with flexible shifts including days, evenings, weekends and holidays. Experience in a similar role is asset.

Qualifikationen

• Experience in automotive service environment or knowledge of automotive mechanics.
• Ability to work flexible shifts including days, evenings, weekends and holidays.
• Proactive and approachable with strong interpersonal skills.

Aufgaben

• Interact with customers to understand service needs and set expectations.
• Communicate with Service Centre staff to coordinate maintenance and repairs.
• Plan, organize and follow up on daily tasks in a fast-paced shop.
• Maintain safety and efficiency while handling physical tasks.

Kenntnisse

Automotive knowledge

Customer service

Communication skills

Interpersonal skills

Plan and organize

Physical stamina

Decision making

Attention to detail

Tools

COSTAR

Jobbeschreibung

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s license for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)