Technical Advisor

Rimouskiford; Rimouski; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Continuing education

Job summary

Rimouski Ford is seeking a highly motivated technical advisor to bridge service customers and mechanics, building loyalty through expert service and strong interpersonal skills. You will be the go-to person for service and maintenance at Rimouski Ford.

Responsibilities include welcoming customers, scheduling appointments, advising on needs, preparing work orders and invoices, and explaining work performed and costs to clients.

Qualifications

• Experience in customer-facing roles in automotive settings preferred.
• Ability to understand mechanical issues and communicate with technicians.
• Strong organizational and multitasking capabilities.

Responsibilities

• Greet customers warmly and courteously.
• Schedule repair and maintenance appointments.
• Advise customers and clearly explain issues to the mechanics.

Skills

Customer service

Diplomacy

Automotive knowledge

Interpersonal skills

Clear explanations

Stress management

Organization

Prioritization

Team collaboration

Job description

Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.

• Welcoming customers warmly and courteously
• Schedule repair and maintenance appointments
• Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
• Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
• Prepare work orders and detailed invoices
• Explain the work carried out and the associated costs.
• Planning the right timelines and deadlines for optimal service
• Recommend repairs based on the customer's vehicle history
• Offer related services to the client

Your skills and qualities:

• You have an innate sense of customer service, diplomacy, and automotive engineering.
• You demonstrate dynamism and perfect tact.
• Collaboration comes naturally to you.
• You inspire confidence in people, even the most skeptical.
• You explain things clearly
• You are not afraid of working under pressure
• A sense of organization is second nature to you.
• You are able to manage priorities… and your stress
• Permanent position of 40 hours/week, Monday to Friday.
• Continuing education
• Pension plan

Our requirements:

• Knowledge of mechanics is an asset
• Hold a valid driver's license
• Proficient in computer systems and comfortable with technology

Only shortlisted candidates will be invited for an interview.