Service Advisor

Auto Electric Service Ltd.; Regina; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Comprehensive health and dental

Life and disability insurance

Pension plan

Employee discounts

Flexible scheduling

Paid time off and holidays

Ongoing training and development

Career growth opportunities

Job summary

Auto Electric Service Ltd. in Saskatchewan is seeking a confident Service Advisor who thrives in a fast-paced environment and enjoys connecting with customers.

You will greet clients, listen to concerns, and coordinate repairs with technicians to ensure a smooth and positive service experience. The role requires excellent communication, a professional appearance, and the ability to multitask while maintaining accurate vehicle records and pricing discussions.

Qualifications

• Strong interpersonal and communication skills to interact with customers and technicians.
• Understanding of automotive maintenance and repairs is preferred.
• Professional appearance and positive attitude; ability to multitask in a busy environment.

Responsibilities

• Greet customers and create a positive first impression.
• Listen to concerns and perform initial walk-around inspections.
• Prepare repair orders, estimates, and service recommendations.
• Explain repairs, costs and timelines clearly to customers.
• Coordinate with technicians to maintain shop flow and productivity.
• Obtain approvals before additional work is performed.
• Follow up after service to ensure customer satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Punctuality

Teamwork

Education

High school diploma or equivalent

Tools

Protractor

Job description

For over 80 years, Auto Electric Service Ltd. has been a trusted Saskatchewan leader in automotive, industrial, and fleet solutions. Our reputation is built on honest advice, quality workmanship, and exceptional customer experiences. We are looking for a confident, outgoing, personable Service Advisor who enjoys working with people, thrives in a fast-paced environment, and has a natural ability to build relationships.

As a Service Advisor, you will be the face of Auto Electric Service and the key link between our customers and technicians. You will coordinate the repair process, communicate recommendations clearly, and ensure customers receive a professional and positive experience from start to finish.

The Role

• Greet customers and create a positive first impression.
• Listen to customer concerns and perform initial walk-around inspections.
• Prepare accurate repair orders, estimates, and service recommendations.
• Explain repairs, maintenance needs, costs, and timelines clearly.
• Communicate with customers throughout the repair process.
• Obtain approval before additional work is completed.
• Coordinate closely with technicians to maintain shop flow and productivity.
• Monitor work in progress and help minimize comebacks.
• Follow up after service to ensure customer satisfaction.
• Build strong customer relationships and encourage repeat business.
• Maintain accurate customer and vehicle records.
• Assist with parts ordering, warranty documentation, and customer transportation when required.
• Maintain a clean, organized, and professional workspace.
• Follow all shop, safety, environmental, and regulatory procedures.

What We're Looking For:

• Outgoing, confident, energetic personality.
• Excellent communication and people skills.
• Previous customer-facing experience; automotive experience is preferred.
• 1–2 years of automotive service experience preferred.
• Strong understanding of automotive maintenance and repair.
• Comfortable discussing pricing and repair recommendations.
• Organized and able to multitask in a busy environment.
• Professional appearance and positive attitude.
• Strong computer skills; Protractor experience is an asset.
• Valid driver's licence with a clean driving record.
• High school diploma or equivalent.
• Must be legally eligible to work in Canada.

The right personality matters.

We can teach the technical details to someone who is willing to learn. It is much harder to teach someone how to naturally connect with customers, communicate effectively, and create a great service experience.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive health and dental coverage.
• Life and disability insurance.
• Company pension plan.
• Employee discounts.
• Flexible scheduling for work-life balance.
• Paid time off and holiday pay.
• Ongoing training and professional development.
• Opportunity to grow your career with an established Saskatchewan company.

Ready to Join the Auto Electric Team?

If you're outgoing, ambitious, organized, and great with people, and you enjoy working in the automotive industry while helping customers solve their vehicle needs, we want to hear from you.

Join a company with over 80 years of history and a strong reputation for honest advice, quality workmanship, and exceptional customer service.