Automotive Service Advisor — Growth, Benefits & Training

FOUNTAIN TIRE LTD; Campbell River; On-site; CAD 65,904,000 - 77,366,000; Full time

Benefits offered by this job

Health benefits

RRSP with company match

Training program

Advancement opportunities

Regular day shifts

Employee discounts

Job summary

Fountain Tire Campbell River is seeking a friendly, dedicated Service Advisor to join our team in Campbell River, BC. You will create work orders, quote services, and coordinate with technicians to deliver excellent vehicle care to customers.

You bring experience in automotive tire service, strong customer service, and a valid driver's license. This role offers day shifts, competitive wages, benefits, and opportunities for growth within a supportive team.

Qualifications

• Experience in the automotive repair or tire industry is required.
• Excellent customer service and a great attitude.
• Ability to listen and identify customer needs.
• Must possess a valid driver’s license and provide driving abstract.
• Team player with a positive approach.

Responsibilities

• Create work orders and arrange bookings, communicating them to technicians.
• Provide service quotes, obtain authorization, finalize sales, and follow up with customers.
• Provide proactive calls to determine customer satisfaction with the service received.
• Recommend tire services and mechanical services to customers.
• Ensure accurate billing and data entry in the computer system.
• Keep showroom promotional material updated.
• Participate in safety initiatives and complete training.
• Assist in inventory management and annual counts.

Skills

Customer service

Active listening

Automotive tire knowledge

Team player

Valid driver’s license

Positive attitude

Job description

Fountain Tire Campbell River is seeking a friendly, dedicated Service Advisor to join our team in Campbell River, BC. You will create work orders, quote services, and coordinate with technicians to deliver excellent vehicle care to customers.

You bring experience in automotive tire service, strong customer service, and a valid driver's license. This role offers day shifts, competitive wages, benefits, and opportunities for growth within a supportive team.