Automotive Service Advisor | Elevate Customer Experience

Dilawri Group of Companies; Richmond; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies is seeking a Service Advisor for Mercedes-Benz Richmond. The ideal candidate has a passion for the automotive industry and delivers exceptional customer service.

Responsibilities include greeting customers, scheduling appointments, and coordinating with technicians to ensure timely service. Minimum 2+ years in an automotive service advisory role, strong communication, and the ability to translate customer concerns into actionable technician instructions are required.

Qualifications

• Clear written and oral communication with customers and colleagues.
• Excellent customer service focus and professional demeanor.
• Strong organizational skills and ability to prioritize tasks.
• Ability to interpret customer vehicle concerns and translate into technician instructions.
• Experience or familiarity with automotive service processes and warranties.

Responsibilities

• Greet customers and collect information to identify required repair/maintenance.
• Process service orders for the Sales Department as needed.
• Answer service inquiries and accurately schedule appointments.
• Perform vehicle inspections and monitor repair orders from opening to closing.
• Explain services and warranties to customers and update progress.

Skills

Customer service

Communication

Organization

Technical translation

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companies is seeking a Service Advisor for Mercedes-Benz Richmond. The ideal candidate has a passion for the automotive industry and delivers exceptional customer service.

Responsibilities include greeting customers, scheduling appointments, and coordinating with technicians to ensure timely service. Minimum 2+ years in an automotive service advisory role, strong communication, and the ability to translate customer concerns into actionable technician instructions are required.