Licensed Technician

Dilawri Group of Companies; Richmond; On-site; CAD 62,000 - 76,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies is seeking a Service Technician for Mercedes-Benz Richmond to diagnose, repair, and maintain vehicles per manufacturer guidelines and dealership policies. You will contribute to service department success through accurate documentation and quality workmanship.

Reporting to the Service Manager, the role emphasizes productivity, customer satisfaction, and timely communication with customers and colleagues.

Qualifications

• Automotive Technician certification or enrollment in an equivalent apprenticeship program.
• Strong mechanical aptitude and understanding of vehicle systems.
• Ability to read and interpret repair orders, technical bulletins and manufacturer documentation.

Responsibilities

• Perform vehicle repairs and maintenance according to repair orders, technical guidelines and dealership standards.
• Road test vehicles before and after servicing to ensure repair accuracy and safety.
• Document all services and repairs clearly in work orders.
• Notify Service Advisor of additional repairs, parts, or labor as needed.
• Maintain a clean, safe, and organized workspace.
• Meet or exceed productivity and efficiency objectives.

Skills

Mechanical aptitude

Diagnostics

Reading repair orders

Time management

Teamwork

Customer service

Valid driver’s license

Education

Automotive technician certification or apprenticeship enrollment (Red Seal asset)

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

The Service Technician at Mercedes-Benz Richmond plays akey role in delivering exceptional automotive service and customersatisfaction. Reporting to the Service Manager, this position is responsiblefor performing vehicle diagnostics, repairs, and maintenance in accordance withmanufacturer guidelines, dealership policies, and warranty requirements.

The Service Technician contributes to the overall success ofthe service department by maintaining high productivity, ensuring accuratedocumentation, and supporting positive customer relationships through qualityworkmanship and timely communication.

The expectedpayfor this position is$45.00 - $54.65 per hour.

Primary Duties and Responsibilities

• Perform vehicle repairs and maintenanceaccording to repair orders, technical guidelines, and dealership standards.
• Road test all vehicles before and afterservicing to ensure repair accuracy and safety.
• Track time by punching in/out at the start ofthe day, lunch, end of day, and at the beginning and completion of each job.
• Advise the Service Advisor if repairs requiremore time than initially estimated.
• Utilize protective seat covers and floor mats inevery customer vehicle.
• Notify the Service Advisor of additionalrequired repairs, parts, or labor.
• Complete all assigned repair tasks efficientlyand accurately.
• Document all services and repairs clearly andthoroughly in work orders.
• Ensure all punch times accurately match the workperformed.
• Follow all manufacturer warranty procedures anddealer policies.
• Maintain a clean, safe, and organized workspace.
• Maintain high levels of productivity andefficiency through effective work practices.
• Demonstrate a polite, professional, and customer ‑ focusedattitude.
• Perform additional service recommendations asoutlined by dealership standards.
• Obtain Service Manager approval/signature forall warranty add-ons.
• Meet or exceed productivity and efficiencyobjectives set by the Service Manager.

Qualifications Required

• Automotive Technician certification orenrollment in an equivalent apprenticeship program (Red Seal an asset).
• Previous experience performing automotiverepairs and diagnostics in a dealership or independent shop environment.
• Strong mechanical aptitude and understanding ofvehicle systems.
• Ability to read and interpret repair orders,technical bulletins, and manufacturer documentation.
• Excellent organizational and time ‑ managementskills with strong attention to detail.
• Ability to work efficiently in a fast-paced,team-oriented environment.
• Effective communication and customer serviceskills.
• Valid Class 5 driver’s license with a cleandriving record.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.