Internal Service Advisor Mercedes-Benz Richmond Richmond, BC

Dilawri Group of Companies; Richmond; In loco; CAD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Descrizione del lavoro

Dilawri Group of Companies is seeking a Service Advisor for Mercedes-Benz Richmond. You will greet customers, gather vehicle information, and identify required service or repairs while maintaining strong customer service standards.

The role involves coordinating appointments, inspections, and vehicle status updates within a fast-paced automotive service environment. This position requires at least 2 years in a Service Advisor role, excellent communication, and solid organizational skills.

Competenze

• Min. 2+ years experience as a Service Advisor in the automotive industry.
• Excellent written and oral communication with a strong customer service focus.
• Ability to interpret customer descriptions into clear technician instructions.
• Strong organizational skills with effective task prioritization.

Mansioni

• Welcome customers and gather information to identify repair and maintenance work.
• Complete RO's for the Sales Department.
• Answer service inquiries by phone and schedule appointments.
• Complete vehicle inspections.
• Review and monitor appointment files, recommendations, and previous service notes.
• Use internal repair orders and pre-delivery checks to reach production goals.
• Explain recommended service or repair to customers.
• Monitor repair progress and update work in process.
• Track all repair orders from opening to closing and keep customers informed.
• Review CSI scores and day-to-day performance.
• Review loaner policies and warranty details with customers.
• Handle dispatching duties and monitor technician availability; inform staff of absences.
• Other duties as assigned by management.

Conoscenze

Customer service

Clear written and verbal communication

Organizational skills

Translate customer problems to techs

Computer literate

Strumenti

CDK

Dealer-FX

Descrizione del lavoro

If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri isCanada’s largest automotive group and one of Canada’s Best Managed Companies.Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build yourcareer with Dilawri

PositionOverview

We are looking for aService Advisorto join our teamatMercedes-Benz Richmond. The successful candidate is someone who ispassionate about the automotive industry and eager to contribute to our growingteam.

PrimaryDuties and Responsibilities

• Responsiblefor welcoming customers and gathering the required information to identifythe vehicle repair and maintenance work required.
• Responsible for completing RO's for the Sales Department
• Answer incoming calls regarding service inquiries an accurately schedule appointments, when necessary
• Complete vehicle inspections
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
• Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner.
• Explain what service/repair is recommended
• Monitor repair process, check job status and update work in process
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress
• Review CSI monthly score and day to day performance
• Review with the customer loaner policies and warranty details
• Handle dispatching duties, including maintaining shop capacity and productivity, monitoring availability of technicians and inform service advisors and managers on absences and delays
• Other duties as assigned by management

QualificationsRequired

• Havea minimum of 2+years of experience as a Service Advisor in theAutomotive industry.
• Requiresclear written and oral communication and a focus on excellent customerservice.
• Mustbe able to interpret customers’ descriptions of their vehicle problems andtranslate them into clear instructions for thetechnicians.
• Excellentorganizational skills and an ability to effectively prioritizetasks.
• Mustbe able to effectively deal with customers’ concerns or complaints.
• Goodunderstanding of the brand, maintenance, and warranty requirements.
• Mustbe computer literate with an ability to use a variety of programs andlearn new ones easily.
• Previousexperience with CDK and/or Dealer-FX is considered an asset
• Legallyentitled to work in Canada.

AboutDilawri

In addition to workingwith and learning from a team of leading professionals in the automotiveindustry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.