Automotive Service Advisor: Elevate Customer Care & Repairs

El Gaucho Hospitality; Truro; On-site; CAD 42,000 - 54,000; Full time

Job summary

CarPro Auto Service, now a NAPA AutoPro located in Bible Hill, Nova Scotia, a division of Zacks Auto Sales and Financing, seeks a Service Advisor. You will be the first contact for customers, advise on needed services and routine maintenance, and book appointments.

We expect strong customer service skills, an ability to learn product knowledge and sales techniques, and the desire to build lasting customer relationships. Previous Service Advisor experience is highly preferred.

Qualifications

• A great attitude!
• Previous Service Advisor experience is strongly preferred.
• Strong technical/mechanical knowledge is required.
• Strong organizational skills.
• Strong attention to detail.
• Friendly and a trustworthy individual.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.
• Problem solver.

Responsibilities

• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Scheduling appointments.
• Dealing with customer’s inquiries and concerns.
• Follow up with the progress of each repair order during the day.
• Handle telephone inquiries regarding work in process and appointments.
• Additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Job description

CarPro Auto Service, now a NAPA AutoPro located in Bible Hill, Nova Scotia, a division of Zacks Auto Sales and Financing, seeks a Service Advisor. You will be the first contact for customers, advise on needed services and routine maintenance, and book appointments.

We expect strong customer service skills, an ability to learn product knowledge and sales techniques, and the desire to build lasting customer relationships. Previous Service Advisor experience is highly preferred.