Service Advisor: Elevate Auto Service & Customer Experience

Autocanad; Grande Prairie; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Employee vehicle purchase plan

Service plans

Employee & family assistance

Career development opportunities

Job summary

Grande Prairie Hyundai, part of AutoCanada, is hiring a Service Advisor to deliver an exceptional service experience for clients who service their vehicles at our Grande Prairie dealership.

We expect a minimum of 2 years of dealership service advisory experience, automotive knowledge, and a proven ability to meet targets while maintaining strong communication with customers and technicians. The role offers a competitive compensation package and growth opportunities.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Strong communication and interpersonal skills.
• Calm under pressure in challenging situations.
• Excellent organization and follow-up skills.

Responsibilities

• Estimate cost and time for repairs.
• Welcome customers and discuss needs.
• Answer inquiries in person or by phone.
• Develop repair estimates including materials and labor.
• Prepare repair orders detailing vehicle problems.
• Connect customers to the right technician.
• Test-drive vehicles to verify repairs.
• Maintain automotive records of problems and actions.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Tech savvy

Adaptability

Time management

Attention to detail

Dealership experience

Tools

CDK

Job description

Grande Prairie Hyundai, part of AutoCanada, is hiring a Service Advisor to deliver an exceptional service experience for clients who service their vehicles at our Grande Prairie dealership.

We expect a minimum of 2 years of dealership service advisory experience, automotive knowledge, and a proven ability to meet targets while maintaining strong communication with customers and technicians. The role offers a competitive compensation package and growth opportunities.