Service Advisor

El Gaucho Hospitality; McCurdys Corner; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Above-average compensation

Benefits program

Professional development

Job summary

Truro Nissan is seeking a Service Advisor to create strong first impressions and guide customers through maintenance scheduling and repairs. You will be part of a collaborative team focused on delivering a new level of automotive service.

With 2+ years of customer experience, you will foster relationships, handle inquiries in person and by phone, and manage the service process from start to finish, ensuring paperwork accuracy and clear cost explanations.

Qualifications

• 2+ years of proven customer experience excellence.
• Highly motivated and able to guide customers through every step of the service process in a timely manner.
• Ability to build relationships and interact with customers in person and on the phone.
• Knowledge of automotive service and repairs process; dealership experience is an asset but not required.

Responsibilities

• Foster excellent relationships with clients to ensure satisfaction through every service interaction.
• Execute tasks with due diligence focusing on customer service and safety.
• Guide customers through service processes, address needs, schedule appointments, and explain costs.
• Ensure all documentation is completed accurately and timely.

Skills

Customer service

Relationship building

Communication

Scheduling/administration

Job description

Service Advisor Needed at Truro Nissan
Truro Nissan is looking for a great relationship builder, with a solid customer service mindset, that is also up for the challenge of providing a new level of automotive experience for our customers!
As a Service Advisor at Truro Nissan, you will be responsible for creating great first impressions and guiding the customers through the maintenance scheduling process and repair of their vehicle. You will be an integral part of a strong group of professionals that work together to continuously find new ways to improve the experience of our customers.
Responsibilities include:

• Foster excellent relationships with our clients, ensuring that customers are fully satisfied through every interaction with the service department.
• Execute all tasks with due diligence focusing on customer service and safety.
• Guide customers through service processes by addressing customer needs, responding to any complaints, scheduling appointments, advising customers on estimated costs of service and repairs, as well as explaining the nature of the service and repairs.
• Ensure all documentation/paperwork is completed in an accurate and timely manner

Qualifications:

• 2+ years of proven customer experience excellence.
• Highly motivated and able to guide customers through every step of the service process in a timely manner.
• Ability to build relationships and politely interact with costumers both in person and on the phone.
• Knowledge of the automotive service and repairs process and dealership experience is an asset but not necessary.

We Offer:

• Above average compensation ($35,000 base salary + performance bonuses)
• Comprehensive benefits program
• A supportive community with a focus on safety and professional development

Job Type:
Full-time
Location(s): Truro

If you are qualified and interested in working with our dynamic and collaborative community of automotive professionals, we want to thank all applicants for their interest in this position. Please be advised that only candidates selected for an interview will be contacted at this time. If selected for an interview, please advise us of any accommodations you may require.

MotorHub Automotive Group is a group of automotive dealerships in Nova Scotia including Truro Nissan, Blaikies Dodge Chrysler, Truro Mitsubishi, Straitway Kia, Atlantic Dodge, Clare Dodge, CSN ATLANTIC Collision, CSN Blaikies Collision. At MotorHub, we have built a community and culture based on respect, continuous improvement, and collaboration; where employees are supported and provided with opportunities for growth and development. We want you to be the next member of our MotorHub community! We offer a comprehensive benefits package and competitive salary based on previous experience.

Job Type: Full-time

Salary: $35,000.00 per year plus commisions