Automotive Service Advisor: Customer-Focused Car Care

Go Auto; Edmonton; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Learn and Grow

Employee Investment Program

Vacation Vibes

Health and Dental

Climb the Ladder

Positive Team Environment

Giving Back

Life-Changing Career

Job summary

Go Auto is seeking an enthusiastic Service Advisor for our South Edmonton location. You will greet customers, listen to their concerns, and translate vehicle issues into clear guidance.

You’ll work closely with technicians to generate accurate estimates and keep customers informed throughout the service process. Ideal candidates bring a passion for cars, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer service mindset required.
• Excellent communication written and verbal.
• Ability to stay calm under pressure.
• Strong organizational skills and multitasking.
• Proficient computer skills for estimates and service orders.
• Valid driver’s license required.
• Experience as an Automotive Service Advisor or knowledge of service processes is a plus.

Responsibilities

• Welcome customers with a smile and genuine interest in their automotive needs.
• Listen to concerns and diagnose vehicle issues in accessible terms.
• Ask the right questions to uncover problems and gather necessary details.
• Translate automotive jargon into clear explanations for customers.
• Collaborate with technicians to provide accurate estimates and service recommendations.
• Keep customers informed about progress and resolve any issues promptly.
• Handle calls, walk-ins, and maintain a positive customer experience.
• Build lasting relationships with customers as part of the Go Auto family.
• Stay updated on automotive trends and technologies to maintain expertise.
• Be trusted, helpful, and collaborative within the team.

Skills

Customer service

Communication

Organizational skills

Problem solving

Computer skills

Valid driver’s license

Automotive knowledge

Team collaboration

Job description

Go Auto is seeking an enthusiastic Service Advisor for our South Edmonton location. You will greet customers, listen to their concerns, and translate vehicle issues into clear guidance.

You’ll work closely with technicians to generate accurate estimates and keep customers informed throughout the service process. Ideal candidates bring a passion for cars, strong communication skills, and the ability to multitask in a fast-paced environment.