Service Advisor

Auto Electric Service Ltd.; Regina; Hybrid; CAD 42,000 - 65,000; Full time

Job summary

Auto Electric Service Ltd. in Saskatchewan is seeking a confident Service Advisor who thrives in a fast-paced environment and enjoys helping people.

You will be the face of Auto Electric Service and coordinate the repair process to ensure a professional, positive experience from start to finish. As the main link between customers and technicians, you will prepare estimates, explain repairs and costs, obtain approvals, and help maintain shop flow and customer records.

Qualifications

• Outgoing, confident, energetic personality.
• Excellent communication and people skills.
• 1–2 years of automotive service experience (preferred).
• Strong understanding of automotive maintenance and repair.
• Comfortable discussing pricing and repair recommendations.

Responsibilities

• Greet customers and create a positive first impression.
• Listen to customer concerns and perform initial walk-around inspections.
• Prepare accurate repair orders, estimates, and service recommendations.
• Explain repairs, maintenance needs, costs, and timelines clearly.
• Communicate with customers throughout the repair process.
• Obtain approval before additional work is completed.
• Coordinate closely with technicians to maintain shop flow and productivity.
• Monitor work in progress and help minimize comebacks.
• Follow up after service to ensure customer satisfaction.
• Build strong customer relationships and encourage repeat business.
• Maintain accurate customer and vehicle records.
• Assist with parts ordering, warranty documentation, and customer transportation when required.
• Maintain a clean, organized, and professional workspace.
• Follow all shop, safety, environmental, and regulatory procedures.

Skills

People skills

Communication

Customer-facing

Automotive knowledge

Pricing discussions

Job description

For over 80 years, Auto Electric Service Ltd. has been a trusted Saskatchewan leader in automotive, industrial, and fleet solutions. Our reputation is built on honest advice, quality workmanship, and exceptional customer experiences. We are looking for a confident, outgoing, personable Service Advisor who enjoys working with people, thrives in a fast-paced environment, and has a natural ability to build relationships.

As a Service Advisor, you will be the face of Auto Electric Service and the key link between our customers and technicians. You will coordinate the repair process, communicate recommendations clearly, and ensure customers receive a professional and positive experience from start to finish.

The Role

• Greet customers and create a positive first impression.
• Listen to customer concerns and perform initial walk-around inspections.
• Prepare accurate repair orders, estimates, and service recommendations.
• Explain repairs, maintenance needs, costs, and timelines clearly.
• Communicate with customers throughout the repair process.
• Obtain approval before additional work is completed.
• Coordinate closely with technicians to maintain shop flow and productivity.
• Monitor work in progress and help minimize comebacks.
• Follow up after service to ensure customer satisfaction.
• Build strong customer relationships and encourage repeat business.
• Maintain accurate customer and vehicle records.
• Assist with parts ordering, warranty documentation, and customer transportation when required.
• Maintain a clean, organized, and professional workspace.
• Follow all shop, safety, environmental, and regulatory procedures.

What We’re Looking For:

• Outgoing, confident, energetic personality.
• Excellent communication and people skills.
• Previous customer-facing experience; automotive experience is preferred.
• 1-2 years of automotive service experience preferred.
• Strong understanding of automotive maintenance and repair.
• Comfortable discussing pricing and repair recommendations.