Service Advisor

Supertech Auto Group; Nanaimo; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Training & career growth

Job summary

SuperTech Auto Repair in Nanaimo is seeking a Service Advisor to be the face of the shop and guide customers through the repair and maintenance journey. You will assess needs, provide accurate estimates, and coordinate with technicians and parts staff to ensure top-notch customer satisfaction.

The role emphasizes strong communication, organization, and a customer-focused mindset in a fast-paced team environment with opportunities for career growth and performance-based incentives.

Qualifications

• Experience in automotive service advisory or customer-facing roles preferred.
• Strong sales skills and customer service focus required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet customers warmly, build trust, and assess vehicle service needs.
• Recommend additional services based on inspections and maintenance needs to maximize sales.
• Communicate clearly with customers throughout the service process.

Skills

Customer service

Sales

Communication

Problem solving

Team oriented

Detail oriented

Tools

Service software

Job description

About Us:

At SuperTech Auto Repair, we're committed to delivering world-class automotive service through honesty, expertise, and exceptional customer care. As one of Western Canada's fastest-growing independent repair companies, we're looking for an energetic and customer-focused Service Advisor to join our team.

Position Overview:

The Service Advisor is the face of our business and plays a critical role in delivering an exceptional customer experience. You'll build lasting relationships with customers, guide them through the repair process, and help them make informed decisions about their vehicle's maintenance and repair needs.

We're looking for someone who is positive, organized, and passionate about helping people. The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays close attention to detail, and enjoys working as part of a collaborative team. Success in this role comes from building trust, providing outstanding service, and creating a seamless experience for every customer who walks through our doors.

Key Responsibilities:

• Greet customers warmly,build trust, andassess their vehicle service needs.
• Recommend additional servicesbased on inspections and maintenance needs tomaximize sales opportunities.
• Communicate clearly and professionallywith customers throughout the service process.
• Prepare accurate service estimates and work orders.
• Coordinate workflowbetween customers, technicians, and parts staff to ensure efficient service delivery.
• Follow upwith customers on approvals, service status updates, and post-service satisfaction.
• Maintainhigh standards of organization, accuracy, and professionalism.
• Help driveshop performance KPIsincluding car count, ARO (average repair order), and closing ratio.

Qualifications:

• Previous experience as aService Advisor,Customer Service Representative, orSales Consultantin the automotive industry (preferred).
• Strongsales skillsandcustomer service focus.
• Excellentcommunicationandproblem-solving abilities.
• Ability towork in a fast-paced, team-oriented environment.
• Highly organized with a strong attention to detail.
• Familiarity withautomotive repair processesandservice management software(an asset).

What We Offer:

• Competitive base salarypluscommission/bonus opportunities.
• Career growthopportunities within a rapidly expanding company.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Ongoing trainingand professional development support.
• Apositive, high-energy work environmentwhere your contribution is valued.

Location:

4319 Boban Dr. Nanaimo BC