Automotive Service Advisor

Canadian Tire Corporation, Ltd.; Ottawa; On-site; CAD 26,000 - 34,000; Full time

Job summary

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor in Ottawa to connect customers with our technicians, explain vehicle needs and coordinate repairs.

The role emphasizes a friendly, professional approach and strong communication as you guide customers through estimates, services and scheduling. You’ll help maintain a positive customer experience, work with a computerized work order system and cash register, and grow the service department by identifying opportunities for

Qualifications

• Customer-focused with strong communication skills.
• Comfortable with basic math.
• Proficient with computers and basic keyboarding.

Responsibilities

• Welcome customers and determine their automotive service and repair needs
• Respond to customer inquiries both in person and over the phone
• Prepare estimates and provide customers with clear information about recommended services
• Schedule appointments and manage daily service bookings
• Create, update and manage work orders
• Review completed work and recommendations with customers
• Explain warranty and service contract coverage, including applicable provisions and exclusions
• Help grow the Service Department by identifying opportunities to recommend appropriate maintenance and services
• Operate our computerized work order system and cash register
• Maintain a professional, friendly and customer-focused environment
• Complete other duties as required

Skills

Customer service

Communication

Organization

Problem solving

Team player

Computer literacy

Basic math

Driver’s license

Tools

Work order system

Cash register

Job description

Start Your Career in Automotive Service!

Are you a people person with an interest in cars and automotive service? Looking for an opportunity to build your customer service and automotive knowledge in a fast-paced environment?

We’re hiring Automotive Service Advisors with competitive wages of $19.00–$25.00/hour available, including opportunities for those looking to start or grow their career in the automotive industry.

As a Service Advisor, you’ll be the link between our customers and our technicians. You’ll help customers understand what their vehicle needs, coordinate repairs and services, and make sure they have a positive experience from start to finish.

What You’ll Do

• Welcome customers and determine their automotive service and repair needs
• Respond to customer inquiries both in person and over the phone
• Prepare estimates and provide customers with clear information about recommended services
• Schedule appointments and manage daily service bookings
• Create, update and manage work orders
• Review completed work and recommendations with customers
• Communicate directly with technicians to ensure customer needs are understood
• Explain warranty and service contract coverage, including applicable provisions and exclusions
• Help grow the Service Department by identifying opportunities to recommend appropriate maintenance and services
• Operate our computerized work order system and cash register
• Maintain a professional, friendly and customer-focused environment
• Complete other duties as required

What We’re Looking For

You don’t need to know everything about automotive service on day one. We’re looking for someone with the right attitude, willingness to learn and passion for helping customers.

The ideal candidate is:

• Interested in the automotive industry
• Friendly, approachable and comfortable working with customers
• A strong communicator who can explain information clearly
• Able to stay organized and professional in a fast-paced environment
• A problem solver who enjoys finding solutions
• Detail-oriented and comfortable managing multiple tasks
• Comfortable with computers and basic keyboarding
• Comfortable with basic math
• Able to handle challenging customer situations professionally
• A team player who enjoys working with technicians and fellow advisors
• In possession of a valid driver’s licence

Why Join Us?

• Competitive wages of $19.00–$25.00/hour
• Opportunity to start or grow your career in automotive service
• Gain valuable automotive knowledge and customer service experience
• Work closely with experienced automotive technicians
• Develop skills in estimating, customer service, sales and service coordination
• Be part of a team where your work directly contributes to the customer experience

Ready to Get Started?

If you’re enthusiastic, customer-focused and interested in the automotive industry, we want to meet you!