Automotive Service Advisor

UpAuto; Hanover; Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

On-site work environment

Job summary

Hanover Honda in Hanover, Ontario is expanding its service department and hiring a dedicated Automotive Service Advisor to manage client relationships and coordinate with shop technicians for a seamless repair experience.

The role is full-time and on-site in a fast-paced dealership environment; compensation ranges between $38,000 and $48,000 CAD per year, depending on experience, with a comprehensive benefits package and opportunities for growth within UpAuto Group.

Qualifications

• Face-to-face customer care experience in a fast-paced environment.
• Ability to balance high guest interactions with shop priorities.
• Operates with high accuracy, attention to detail, and good judgment.
• Comfort with dealership software and modern communication tools.
• Automotive experience is an asset; Ontario driver’s licence required.

Responsibilities

• Oversee the end-to-end guest experience from service drive to hand-off.
• Document client concerns, vehicle symptoms, and contact details.
• Manage Repair Orders, cost estimates, authorizations, and files.
• Communicate findings and maintenance schedules to clients.
• Obtain and log approvals before additional service or repairs.
• Coordinate with technicians, parts, warranty admin, and Service BDC.
• Track repair status and provide proactive client updates.
• Verify invoicing, warranty coverage, and final vehicle release.
• Provide breakdowns of labor, charges, and upcoming maintenance needs.
• Process payments and close Repair Orders in the system.
• Address inquiries and escalate as needed; perform satisfaction follow-ups.

Skills

Customer care

Team communication

Organizational skills

Attention to detail

Decision making

Tools

PBS software

Dealership software

CRM systems

Job description

Hanover Honda is expanding our service department team! We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners.

Core Responsibilities:

• Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off
• Conduct thorough intake interviews to document client concerns, vehicle symptoms, performance expectations, and contact details
• Generate and manage comprehensive Repair Orders, precise cost estimates, client authorizations, and required administrative files
• Effectively communicate diagnostic findings from technicians alongside factory-recommended maintenance schedules based on vehicle health
• Secure and log official customer approvals prior to initiating any extra service or repair work
• Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC
• Track the status of active shop repairs to provide proactive client updates regarding repair costs, parts delays, and ETAs
• Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to signing off on vehicle release
• Provide clear, professional breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs
• Handle customer payment transactions and execute all necessary Repair Order closing procedures in the dealership system
• Address guest inquiries directly, ensuring swift escalation to management for any complex or unresolved concerns
• Execute assigned customer satisfaction follow-up tasks to maintain strong client retention

What We Look For:

• Proven track record in face-to-face customer care, team communication, and organized task follow-through
• Capability to balance a high volume of guest interactions and competing shop priorities in a fast-moving environment
• High level of operational accuracy, attention to detail, and practical decision-making skills
• High comfort level utilizing digital dealership software and modern communication systems
• Prior automotive experience is an asset
• Valid Ontario driver’s licence and ability to operate customer vehicles safely, where required by the position
• Experience with PBS software is considered an asset

Why Work for UpAuto Group:

• A competitive benefits and compensation plan
• A leadership team that believes personal growth, mentorship, ongoing training and support
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
• A culture of inclusivity where every individual's unique perspective is valued and respected

Position Status Disclosure:

• This posting is to accommodate growth within the SERVICE Department
• This role is required on a FULL-TIME, PERMANENT basis
• Comprehensive benefits package available
• Work Location: On-site at HANOVER HONDA
• The expected compensation range for this role is $38,000 - $48,000 /year (The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Employment may be conditional upon completion of standard background checks, where applicable.

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

We do thank all applicants in advance, but only those selected for an interview will be contacted.