Sales Administrator and Receptionist

UpAuto; Stratford; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Career growth

Training & support

Inclusive culture

Job summary

UpAuto is seeking a Sales Administrator and Receptionist to join our Stratford Honda dealership. This front-line role greets customers in person and over the phone, supports sales staff and management, and helps maintain a welcoming, organized showroom and back-office workflow.

The ideal candidate has 1–2 years of customer service, some automotive dealership experience, strong computer skills, and a collaborative, proactive attitude.

Qualifications

• 1-2 years of customer service experience.
• 1 year of administrative experience in an automotive dealership is asset.
• Exceptional computer skills.
• Excellent listening skills with attention to detail and problem solving.
• Proven success in a fast-paced work environment.
• Able to work in a team with strong interpersonal skills and upbeat attitude.

Responsibilities

• Reception, customer experience & showroom hosting.
• Maintain awareness of showroom activity and ensure customers are not left unattended.
• Support a professional, friendly dealership experience.
• Assist with maintaining clean, organized, and presentable customer-facing areas.
• Assist with vehicle file preparation, document tracking, and follow-up.
• Update vehicle status and deal information in dealership systems.
• Coordinate driver arrangements for vehicle pickups, deliveries, and trades as needed.
• Support the General Sales Manager, sales team, and accounting with administrative items.
• Daily filing, scanning, and recordkeeping.
• Handle mail and maintain logs, lists, and records.
• Maintain confidentiality of customer, employee, financial, and dealership information.
• Complete additional duties as assigned by management.

Skills

Customer service

Administrative support

Attention to detail

Team player

Job description

Are you ready to take the first step towards an exciting career in a company committed to your success?
UpAuto is looking for a Sales Administrator and Receptionist!

The Sales Administrator and Receptionist is an important front-line role. This position is often the first point of contact for customers, both in person and over the phone, and plays a key role in creating a warm, professional, and organized dealership experience. The successful candidate will have experience and must be friendly, reliable, organized, accurate, and comfortable supporting customers, sales staff, management as required.

Job Duties Include:

• Reception, Customer Experience & Showroom Hosting
• Maintain awareness of showroom activity and ensure customers are not left unattended
• Support a positive first impression of the dealership through professionalism, friendliness, and attention to detail
• Assist with maintaining clean, organized, and presentable customer-facing areas
• Assist with vehicle file preparation, document tracking, and internal follow-up
• Assist with updating vehicle status and deal information in dealership systems as required
• Coordinate or support driver arrangements for vehicle pick-ups, deliveries, and dealer trades when needed
• Support the General Sales Manager, sales team, and accounting team with administrative items and follow-up
• Assist with daily filing, scanning, document organization, and recordkeeping
• Assist with incoming and outgoing mail
• Maintain logs, lists, and records as required by management
• Assist with other dealership administrative duties as needed
• Maintain confidentiality when handling customer, employee, financial, and dealership information
• Complete additional duties as assigned by management

Successful Candidates Possess:

• 1-2 years of customer service
• 1 year of administrative experience in an Automotive dealership is considered an asset
• Exceptional Computer skills and understanding of technology
• Excellent listening skills with solid a ttention to detail and the ability to problem solve
• Proven success in a fast-paced work environment
• Ability to work in a team, with strong interpersonal skills and an upbeat, engaging attitude

Why Work for UpAuto :

• A competitive benefits and compensation plan
• A leadership team that believes in personal growth, mentorship, ongoing training and support
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
• A culture of inclusivity where every individual's unique perspective is valued and respected
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service

Position Status Disclosure:

• This posting is accommodate growth within the SALES Department
• This role is required on a FULL-TIME, PERMANENTbasis
• Comprehensive benefits package available
• Work Location: On-site at STRATFORD HONDA

The expected compensation range for this role is $18.00 - $21.00 /hour(The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

The UpAutoGroup is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Employment may be conditional upon completion of standard background checks, where applicable.

We do thank all applicants in advance, but only those selected for an interview will be contacted.