Service Manager

UpAuto; Canada; Presencial; CAD 70 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Comprehensive benefits

Resumo da oferta

UpAuto Group is seeking a Service Manager to lead the busy dealership service department. You will drive daily fixed operations, mentor technicians and advisors, and maximize profitability while delivering an exceptional service experience.

The ideal candidate has dealership leadership experience, strong business acumen, and a proven track record with PBS DMS and data-driven KPIs. This on-site role offers a comprehensive benefits package and growth opportunities.

Qualificações

• Proven success in an automotive dealership service environment.
• Strong understanding of fixed operations and profitability.
• Ability to lead and develop a diverse service team.
• Experience with data-driven decision making and KPI analysis.

Responsabilidades

• Direct and evaluate daily operations of the service drive and repair shop.
• Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Manage department budget, analyze financial statements, and forecast monthly revenue goals.
• Monitor KPIs such as hours per RO, ELR, technician efficiency, and parts gross profit.
• Resolve customer complaints and maintain high CSI scores.
• Streamline service processes to minimize vehicle cycle times and ensure quality repairs.
• Enforce dealership policies, warranty procedures, and safety guidelines.
• Oversee certification, safety, and maintenance of shop equipment and cleanliness.

Conhecimentos

Dealership experience

Driver's license

Business acumen

Communication skills

Problem solving

Formação académica

High school diploma

Post-secondary diploma or degree in automotive management/business

Ferramentas

PBS DMS

Descrição da oferta de emprego

UpAuto Group is looking for a Service Manager !

Are you a dynamic leader with a passion for the automotive industry and a track record of driving operational excellence? We are seeking a high-performing, results-driven Service Manager to lead our busy dealership service department. In this key leadership role, you will oversee the daily fixed operations, maximize department profitability, mentor a talented team of technicians and advisors, and ensure our customers receive an exceptional service experience. If you thrive in a fast-paced environment and have a strategic approach to business growth, we want to hear from you.

Job Duties Include:

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

Job Duties Include:

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

Successful Candidates Possess:

• Dealership Experience: Proven success working in an automotive dealership service environment, with a strong preference for prior management or assistant management experience.
• Industry Certifications: A valid provincial driver's licence with a clean driving record.
• Business Acumen: Deep understanding of fixed operations accounting, gross profit structures, inventory management, and technician productivity analytics.
• Technical Software Skills: Proficiency with dealership management systems (DMS) such as PBS, alongside standard automotive repair software.
• Strong Communication: Exceptional interpersonal and negotiation skills to confidently interact with customers, technicians, vendors, and corporate representatives.
• Problem-Solving Aptitude: Ability to make quick, data-driven decisions under pressure while maintaining a professional and composed demeanor.
• Educational Background: A high school diploma is required; a post-secondary diploma or degree in automotive management or business administration is highly preferred.

Why work for UpAuto?

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

• Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
• Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
• Performance & Innovation: A purpose-built business focused on driving growth and improving performance across our dealerships for the benefit of all stakeholders.
• Inclusivity & Respect: A workplace culture that values diverse perspectives and treats every individual with fairness and respect.
• Customer-Focused Culture: A shared commitment to delivering exceptional customer service in every interaction.

Position Details:

• Position: Service Manager
• Department: Service Department
• Employment Type: Full-time, permanent
• Work Location: On-site at dealership
• Compensation: $70,000 - $120,000 annually
• Benefits: Comprehensive benefits package available

The expected compensation range may vary depending on experience and qualifications.

This compensation range includes base wages and vacation pay, as applicable under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Position Status Disclosure:

This posting is to accommodate growth.

Accessibility & Accommodation

UpAuto is committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and during employment. If you require accommodation at any stage of the recruitment process, please let us know.

Equal Employment Opportunity

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law.

We believe a diverse workforce strengthens our ability to innovate, serve our customers, and create an inclusive and dynamic workplace. We strive to foster an environment built on fairness, equity, and respect, and our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary practices.

Artificial Intelligence Disclosure

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Additional Information

Employment may be conditional upon the successful completion of standard background checks, where applicable.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Thank you for your interest in joining the UpAuto team!