Service Manager

Upauto; Ingersoll; Presencial; CAD 70 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation & benefits

Growth & development

Performance & innovation

Inclusivity & respect

Customer-focused culture

Resumo da oferta

Ingersoll Chevrolet Buick GMC in Ingersoll, Ontario is seeking an Automotive Service Manager to lead our high-volume service department on a full-time basis. You will guide technicians and service advisors, drive profitability, manage KPIs and ensure top-tier CSI while upholding dealer standards and safety compliance.

The ideal candidate has proven leadership in a dealership setting, strong budgeting and process optimization skills, and a commitment to delivering exceptional customer experiences

Qualificações

• Demonstrated leadership in a dealership service dept.
• Proven budgeting and cost-control experience.
• Strong vendor and supplier negotiation skills.

Responsabilidades

• Lead and develop technicians, advisors, and support staff.
• Direct shop budgeting and monthly operating reports.
• Own service drive KPIs like ELR and Parts Gross Margin.
• Refine workflows to improve vehicle cycle times while preserving repair quality.
• Improve guest experience and CSI through proactive issue resolution.
• Ensure safety/regulatory compliance with dealer standards.
• Oversee equipment maintenance and calibration of shop assets.
• Plan and evaluate daily operations of the service drive and repair shop.

Conhecimentos

Team leadership

Budgeting

KPI tracking

Workflow optimization

Customer service

Compliance

Equipment maintenance

Leadership

Formação académica

High school diploma

Business Admin / Automotive Management

Ferramentas

PBS DMS

Shop management software

Descrição da oferta de emprego

Ingersoll Chevrolet Buick GMC has an immediate opening for a permanent, full-time Automotive Service Manager to step into our active dealership service department.

We are actively seeking an experienced, high-velocity leader with extensive experience managing high-volume service departments and technical teams. Adept at optimizing daily shop workflows, accelerating departmental gross profits, and consistently maintaining high CSI scores. A collaborative leader who establishes immediate operational control, aligns advisor and technician workflows, and executes long-term performance strategies without disruption to daily business.

Job Duties Include:

• Team Leadership & Development: Recruit, mentor, and elevate our network of licensed service technicians, advisors, apprentices, and service support staff.
• Financial Performance: Direct shop budgeting, track monthly operating reports, audit departmental income statements, and draft strategic plans to exceed revenue targets.
• Service Drive Metrics: Take ownership of shop KPIs including Hours per Repair Order (RO), Effective Labour Rate (ELR), wrench efficiency, and parts gross margin.
• Operational Flow: Audit and refine workflow processes to improve vehicle cycle times while protecting the absolute quality of mechanical repairs.
• Guest Experience: Take proactive ownership of client issues and design service-drive protocols that maintain premium Customer Satisfaction Index (CSI) tracking.
• Safety & Regulatory Compliance: Uphold strict dealership standards, manufacturer warranty claims frameworks, and local regulatory mandates (including provincial health and safety policies).
• Equipment & Shop Upkeep: Manage the cleanliness, maintenance, and calibration of all industrial shop assets, including hoists, diagnostic tooling, and machinery.
• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.

Job Duties Include:

• Team Leadership & Development: Recruit, mentor, and elevate our network of licensed service technicians, advisors, apprentices, and service support staff.
• Financial Performance: Direct shop budgeting, track monthly operating reports, audit departmental income statements, and draft strategic plans to exceed revenue targets.
• Service Drive Metrics: Take ownership of shop KPIs including Hours per Repair Order (RO), Effective Labour Rate (ELR), wrench efficiency, and parts gross margin.
• Operational Flow: Audit and refine workflow processes to improve vehicle cycle times while protecting the absolute quality of mechanical repairs.
• Guest Experience: Take proactive ownership of client issues and design service-drive protocols that maintain premium Customer Satisfaction Index (CSI) tracking.
• Safety & Regulatory Compliance: Uphold strict dealership standards, manufacturer warranty claims frameworks, and local regulatory mandates (including provincial health and safety policies).
• Equipment & Shop Upkeep: Manage the cleanliness, maintenance, and calibration of all industrial shop assets, including hoists, diagnostic tooling, and machinery.
• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.

Qualifications & Requirements:

• Dealership Leadership: Demonstrated track record of success within an automotive dealership service department, including established experience in a management or assistant management role.
• Credentials: Valid provincial driver’s licence and a clean, abstract-verified driving record.
• Technical Systems: Proficient in using Dealership Management Systems (DMS) such as PBS, along with standard shop management and repair software.
• Professional Communication: Strong interpersonal, communication, and negotiation skills, with the ability to interface effectively across all levels—from shop floor technicians to corporate executives and retail clients.
• Commercial Acumen: Strong command of service department budget, gross profit management, parts/service inventory metrics, and technician efficiency analytics.
• Strategic Problem-Solving: Ability to analyze metrics and make decisive, data-driven decisions calmly in a fast-paced environment.
• Education: High school diploma required; post-secondary education in Business Administration or Automotive Management is highly regarded.

Why work for UpAuto?

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

• Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
• Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
• Performance & Innovation: A purpose-built business focused on driving growth and improving performance across our dealerships for the benefit of all stakeholders.
• Inclusivity & Respect: A workplace culture that values diverse perspectives and treats every individual with fairness and respect.
• Customer-Focused Culture: A shared commitment to delivering exceptional customer service in every interaction.

Position Details:

• Position: Service Manager
• Department: Service Department
• Employment Type: Full-time, permanent
• Work Location: On-site at dealership
• Compensation: $70,000 - $120,000 annually
• Benefits: Comprehensive benefits package available

The expected compensation range may vary depending on experience and qualifications.

This compensation range includes base wages and vacation pay, as applicable under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Position Status Disclosure: This posting is to fill a vacancy in the Service Department

Accessibility & Accommodation

UpAuto is committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and during employment. If you require accommodation at any stage of the recruitment process, please let us know.

Equal Employment Opportunity

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law.

We believe a diverse workforce strengthens our ability to innovate, serve our customers, and create an inclusive and dynamic workplace.

We strive to foster an environment built on fairness, equity, and respect, and our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary practices.

Artificial Intelligence Disclosure

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Additional Information

Employment may be conditional upon the successful completion of standard background checks, where applicable.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Thank you for your interest in joining the UpAuto team!