Automotive Parts Advisor – Growth & Benefits

The Laking Group of Companies; Greater Sudbury; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health & dental benefits

Group RRSP with company matching

Professional development opportunities

Growth opportunities

Job summary

The Laking Toyota is hiring a Parts Advisor to join the Sudbury dealership's Parts Department. Location: Laking Toyota, 695 Kingsway Blvd, Sudbury, ON. This permanent full-time role focuses on delivering exceptional customer service, accurate parts selection, and smooth order processing.

Responsibilities include assisting customers, answering inquiries, processing orders and payments, and resolving issues with a proactive, detail-focused approach. Competitive salary and benefits are offered.

Qualifications

• Excellent interpersonal skills with a positive, enthusiastic attitude.
• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proven ability to handle customer complaints and provide solutions.
• Highly organized, detail-oriented and accurate in a fast-paced environment.
• Follow established policies and procedures.

Responsibilities

• Assist customers in selecting the correct automotive parts and accessories with outstanding service for internal and external customers.
• Answer calls professionally, provide accurate pricing, and respond to inquiries on parts availability and related information.
• Process parts orders efficiently through various channels, including phone, counter, and wholesale accounts.
• Process payments from retail customers accurately and efficiently.
• Address and resolve customer concerns promptly and professionally, following dealership policies.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Time management

Independent work

Team collaboration

Valid driver’s license

Job description

The Laking Toyota is hiring a Parts Advisor to join the Sudbury dealership's Parts Department. Location: Laking Toyota, 695 Kingsway Blvd, Sudbury, ON. This permanent full-time role focuses on delivering exceptional customer service, accurate parts selection, and smooth order processing.

Responsibilities include assisting customers, answering inquiries, processing orders and payments, and resolving issues with a proactive, detail-focused approach. Competitive salary and benefits are offered.