Automotive Lease Renewal Manager

NewRoads Automotive Group; Aurora; On-site; CAD 80,000 - 125,000; Full time

Benefits offered by this job

Discounted vehicle program

RRSP matching

Extended health plan

Training & development

Job summary

NewRoads Aurora Toyota, a division of OpenRoad Auto Group, is seeking a driven Lease Renewal Manager to join our Sales Team in Aurora. You will proactively manage the lease portfolio, engage customers before maturity, and identify renewal opportunities to drive retention.

Key requirements include automotive sales or management experience and a solid understanding of leasing, with strong CRM and relationship-building skills. OMVIC registration is required.

Qualifications

• Automotive retail sales or sales management experience is required.
• Strong understanding of leasing and the automotive sales process.
• Excellent telephone, communication, and follow-up skills.
• Proven ability to build relationships and close sales.

Responsibilities

• Proactively manage Aurora Toyota’s lease portfolio and upcoming maturities.
• Contact customers well in advance of their lease maturity to discuss options.
• Generate appointments for lease reviews, vehicle appraisals, test drives and upgrade opportunities.
• Present customers with options to renew, upgrade, purchase, or return their lease.
• Identify opportunities to pull customers ahead of their scheduled maturity when appropriate.
• Work with Sales Managers and Product Advisors to close renewal opportunities.
• Maintain CRM records and follow-up activity.

Skills

Automotive sales

CRM management

Lease negotiations

OMVIC registration

Job description

Dealership: NewRoads Aurora Toyota, a division of OpenRoad Auto Group

Compensation: $80,000 – $ 125,000/year

We are proud of our forward-thinking culture developed over40 years of continuous improvement initiatives. OpenRoad is one of the largestand fastest-growing automotive retail groups in the country ( representing 23 brands across 44locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for teamplayers who are excited to continually learn, work hard, and take ownership oftheir role.

Our size doesn't define us, our people do. No one is just anumber here, everyone matters, and our culture is the foundation of oursuccess.

Why Aurora Toyota?

At Aurora Toyota, we believe therelationship with our customers doesn’t end when they drive away in their newToyota — that’s where it begins. If you’re an automotive professional whoenjoys building relationships, creating opportunities and closing business,we’d like to hear from you.

A Career at OpenRoad MeansYou’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura,Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda,Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram,Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks andbenefits, including a Discounted Vehicle Purchasing Program, RRSPmatching, and referral bonuses
• Comprehensive extendedhealth and dental plan (applicable for full-time positions only)
• Strong focus on training,development, and internal promotion opportunities
• Be part of a collaborative,friendly, and progressive work culture with an emphasis on transparency,innovation, relationships, and empowerment
• Be part of a culture thatcelebrates you through employee recognition programs and engagement events

Aurora Toyota is looking for a driven, energetic, andcustomer-focused Lease Renewal Manager to join our Sales Team.

This is a key sales and customer-retention position focusedon one of our dealership’s greatest opportunities — our existing Toyota leaseportfolio. The Lease Renewal Manager will proactively manage customersapproaching lease maturity, build relationships well before lease-end, identifyupgrade and renewal opportunities, and create a seamless path into their nextToyota.

ROLE &RESPONSIBILITIES:

• Proactively manage Aurora Toyota’s leaseportfolio and upcoming maturities
• Contact customers well in advance of their leasematurity to discuss their options and future vehicle needs.
• Generate appointments for lease reviews, vehicleappraisals, test drives and upgrade opportunities.
• Present customers with options to renew,upgrade, purchase their existing vehicle or return their lease.
• Identify opportunities to pull customers aheadof their scheduled maturity when appropriate.
• Work closely with Sales Managers and ProductAdvisors to structure and close renewal opportunities.
• Assist with vehicle appraisals and identifydesirable vehicles for Aurora Toyota’s pre-owned inventory.
• Maintain consistent follow-up through phone,email, text and CRM.
• Ensure every lease customer receivesprofessional and timely communication throughout the ownership cycle.
• Maintain accurate CRM records and futurefollow-up activity.
• Track lease renewal performance, appointments,conversions and customer retention.
• Develop strategies to improve Aurora Toyota’soverall lease retention rate.
• Support the Sales Team in developing strongleasing and customer-retention habits.
• Stay current on Toyota models, Toyota FinancialServices programs, incentives and lease-end processes.
• Ensure compliance with all legal, financial, andregulatory requirements related to leasing.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Automotive retail sales or sales management experienceis required
• Strong understanding of leasing and theautomotive sales process
• Excellent telephone, communication, andfollow-up skills
• Proven ability to build relationships and closesales
• Strong organizational and CRM management skills
• Ability to independently manage a largeportfolio of customers
• A results-oriented mindset with a focus onappointments, renewals, and retention
• Valid OMVIC registration is required
• Experience with Toyota products and programs isan asset

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Formavailable on SharePoint. Please ensure all required information is provided, asincomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity,inclusion, and respect in the workplace. We are committed to creatingopportunities for our associates to learn, advance their careers, and reachtheir full potential.

This job posting is for an existing position within ourorganization, and we are actively seeking qualified candidates to fill thisrole. We prioritize transparency in our hiring practices and strive to provideapplicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessibleemployment practices that are in compliance with the Accessibility forOntarians with Disabilities Act (AODA). Accommodations are available on requestfor candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, onlythose selected for an interview will be contacted.