Product Advisor - OpenRoad Toyota Peace Arch

OpenRoad Auto Group; Surrey; On-site; CAD 38,000 - 120,000; Full time

Job summary

OpenRoad Toyota Peace Arch in Surrey, BC seeks a Product Advisor to join the Sales team. The role focuses on identifying customer needs, presenting new and pre-owned vehicles, and driving close-rate with professional product knowledge.

Ideal candidates will have a valid VSA MDC license and BC driver’s license, plus strong communication and negotiation skills. This is a full-time opportunity with growth potential within OpenRoad’s large dealership network.

Qualifications

• Good interpersonal skills and professional communication.
• Experience with MS Office and internet tools.
• Knowledge of dealership operations and sales processes.

Responsibilities

• Provide exceptional customer service by identifying vehicle needs through questions and listening.
• Promote new business and expand the customer base via referrals.
• Sell new and pre-owned vehicles and conduct vehicle demonstrations including test drives.
• Stay informed on product features, pricing, and options.
• Close sales effectively and coordinate delivery with customers.

Skills

Interpersonal skills

Communication

Negotiation

Computer skills

Customer service

Education

VSA MDC License

BC Driver's License

Job description

DRIVING POSSIBILITIES

Position: Product Advisor

Status: Full-Time

Dealership: OpenRoad Toyota Peace Arch

Department: Sales

Compensation: $38,000 - $120,000

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of \"Canada's Best Employers\" and \"Best Managed Companies\", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen


• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses


• Comprehensive extended health and dental plan (applicable for full-time positions only)


• Strong focus on training, development, and internal promotion opportunities


• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment


• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide exceptional customer service by determining each prospective client's vehicle needs by asking questions and listening.


• Promote new business and contributing to company's customer base by seeking new customers through prospecting and referral networks.


• Selling new and pre-owned vehicles, and demonstrate vehicles (includes test drives).


• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.


• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.


• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.


• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle's operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.


• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.


• Set goals for each month's productivity; plan and organize how to reach those objectives.


• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.


• Attend department meetings as required.


• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.


• This position will be expected to perform other duties as assigned by management.


• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.


• The ability to work effectively with all levels of the organization.


• Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.


• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.


• A Current VSA MDC License.


• A valid British Columbia Driver's License with a good driving record.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.