Auto Service Centre Lead — Develop Teams, Delight Customers

B.C.A.A. Holdings Ltd.; Canada; On-site; CAD 79,000 - 83,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Performance bonus program

Paid time off

BCAA membership

Job summary

BCAA in Canada is hiring an Assistant Manager, Auto Service Centre to lead a high-performing team in a fast-paced automotive setting. You will partner with the Service Manager to deliver exceptional customer experiences, coach staff, and support safety and operational excellence.

You will help recruit, manage performance, and drive revenue and service standards while ensuring strong communication between customers and technicians. A hands-on leader with a customer-first mindset will thrive here.

Qualifications

• High school diploma and/or post-secondary education in a related field, or an equivalent combination of education and experience.
• 2-3 years of experience in the automotive industry.
• 2+ years of leadership or supervisory experience in an automotive environment.
• Proven ability to lead teams and achieve sales, productivity, and customer experience goals.
• Strong coaching, performance management, and team development skills.
• Excellent customer service, relationship-building, and conflict resolution abilities.
• Demonstrated analytical thinking, problem-solving, and decision-making skills.
• Strong verbal and written communication skills.
• Proven ability to multitask, prioritize, and adapt in a fast-paced environment.
• Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
• A commitment to safety, accountability, and continuous improvement.

Responsibilities

• Lead the day-to-day operations of an Auto Service Centre in partnership with the Service Manager.
• Coach, develop, and motivate a high-performing team while fostering a positive workplace culture.
• Support recruitment, onboarding, performance management, succession planning, and employee development.
• Champion a strong safety culture by ensuring compliance with health and safety policies and leading safety meetings.
• Deliver an exceptional customer experience by managing workflow and resolving escalations.
• Help drive revenue, productivity, profitability, and customer satisfaction targets.
• Support execution of business plans, budgets, marketing initiatives, and operational priorities.
• Ensure compliance with operational, audit, cash handling, and risk management requirements.
• Identify opportunities to strengthen BCAA's presence in the community and support initiatives.
• Step into a Service Advisor role when required: greet customers, prepare estimates, schedule appointments, and coordinate communications.
• Maintain knowledge of automotive industry trends, products, systems, and BCAA services.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Multitasking

Office software

Safety

Education

High school diploma

Post-secondary education

Job description

BCAA in Canada is hiring an Assistant Manager, Auto Service Centre to lead a high-performing team in a fast-paced automotive setting. You will partner with the Service Manager to deliver exceptional customer experiences, coach staff, and support safety and operational excellence.

You will help recruit, manage performance, and drive revenue and service standards while ensuring strong communication between customers and technicians. A hands-on leader with a customer-first mindset will thrive here.