Assistant Manager, Road Assist Fleet

BCAA; Burnaby; On-site; CAD 78,000 - 87,000; Full time

Benefits offered by this job

Performance bonus up to 20%

Pension plan

Flexible benefits

Paid time off

Job summary

BCAA is hiring an Assistant Manager for the Road Assist Fleet in Burnaby. You will lead a dedicated team of Fleet Technicians, ensuring safety, performance, and an excellent Member experience.

This onsite role focuses on coaching, resource planning, and coordinating with drivers to meet service KPIs. You will supervise recruitment and training, manage tools and equipment, and travel locally as needed to support technicians across the BC Lower Mainland.

Qualifications

• 3+ years in automotive industry with prior supervisory experience
• Diploma in business management or equivalent
• Red Seal certification in Automotive Mechanical repair or equivalent
• Proficient with MS Office applications
• Willingness to work varied hours including weekends
• Willingness to travel locally to support BCAA technicians

Responsibilities

• Recruit, train, develop, coach, and manage Fleet Team members to meet objectives.
• Support and promote a Safety First culture during roadside visits with Fleet Drivers.
• Own performance KPIs for Fleet Driver operations, including towing and service.
• Foster belonging and collaboration within the fleet and management teams.
• Implement strategies to achieve high customer satisfaction per NPS/CSI metrics.
• Procure and maintain tools and equipment, handling vendor negotiations and inventory.
• Cover Fleet Driver duties during peak times or emergencies, mainly at Burnaby Depot with some travel.

Skills

People leadership

Coaching

Customer focus

Analytical thinking

Excellent communication

Education

Diploma in business management

Red Seal automotive certification

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Regular Full-Time Assistant Manager for our Road Assist Fleet team! As the Assistant Manager, Road Assist Fleet, you’ll be at the forefront of BCAA’s Roadside Assistance team, leading a dedicated team of Fleet Technicians who help us earn our reputation as one of Canada’s most trusted brands. When it comes to priority, safety is number one, along with delivering operational needs, effective team management, and ensuring technicians have proper tools & equipment. Ultimately, you are responsible for ensuring an excellent customer experience to our Members by helping them get moving again. Please note that this is an onsite position based out of our Burnaby Depot (5590 Goring Street). Applicants who are not located within commuting distance of our Burnaby Depot or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Who you are:

You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers. You create a workplace that inspires and motivates your team to do their best work. You’re willing to learn and open to feedback. You’ll receive on-the-job training with support from a network of leaders and colleagues. You’re a people person who also loves cars and vehicles. You have excellent interpersonal and communication skills for interactions with Members, team members and other Leaders. You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgement. You’re organized yet flexible to address whatever change comes your way. Doing things right is important to you. You care about everyone’s safety. You enjoy driving and being on the road. You have a clean BC Driver License Class 5 or higher.

What you’ll bring:

• A minimum of 3 years’ experience in the automotive industry, with prior supervisory experience in another position.
• Diploma in business management, or equivalent experience.
• A Red Seal certification in Automotive Mechanical repair, or equivalent work experience.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to work varied hours, including weekends.
• Willingness to travel locally to support BCAA technicians as required.

What you’ll do:

• Recruit, train, develop, coach, and manage team members to meet objectives and ensure skill development.
• Support and cultivate a 'Safety First' culture through regular roadside visits with Fleet Drivers.
• Hold overall performance and accountability for Fleet Driver operational KPIs, encompassing both towing and service aspects.
• Foster a culture of belonging and unity within the fleet and management, promoting good team engagement.
• Execute strategies to consistently achieve high customer satisfaction scores, measured through NPS/CSI metrics.
• Procure and maintain necessary tools and equipment for Fleet Drivers, ensuring safety and efficiency through vendor negotiation and inventory management.
• Execute Fleet Driver duties during periods of high call volume and/or emergencies, primarily stationed at the Burnaby Depot with occasional travel across the BC Lower Mainland.

Salary and benefits:

The salary range for this position is $78,300 to $87,000 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• *for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.