Assistant Manager, Auto Service Centre

BCAA; Victoria; On-site; CAD 79,000 - 83,000; Full time

Benefits offered by this job

Salary performance bonus programs

Pension plan

Paid time off

Wellness dollars

Member savings and perks

Job summary

BCAA in Victoria, BC is seeking an Assistant Manager for the Auto Service Centre to lead a high-performing team and ensure exceptional customer experiences. You will partner with the Service Manager to drive service standards, safety and daily operations, while building engagement and a positive workplace culture.

You will coach, hire, onboard and develop staff, tackle performance issues, and support revenue and efficiency targets.

Qualifications

• 2-3 years of experience in the automotive industry.
• 2+ years of leadership or supervisory experience.
• Proven ability to lead teams and achieve goals in sales, productivity and customer experience.
• Strong coaching, performance management and team development skills.
• Excellent customer service, relationship-building and conflict resolution.

Responsibilities

• Partner with the Service Manager to lead day-to-day Auto Service Centre operations.
• Coach, develop and motivate a high-performing team and foster a positive culture.
• Support recruitment, onboarding, performance management, and development initiatives.
• Champion safety culture and ensure compliance with health and safety policies.
• Deliver exceptional customer experiences and resolve escalations.
• Drive revenue, productivity, profitability and customer satisfaction targets.
• Assist with budgets, marketing initiatives and operational priorities.

Skills

Leadership

Customer Service

Coaching

Communication

Problem Solving

Multitasking

Microsoft Office

Office Suite

Education

High school diploma

Post-secondary education

Related field

Tools

Microsoft Office

Word

Excel

Outlook

Job description

**Why BCAA?**Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.We are currently hiring an **Assistant Manager, Auto Service Centre** to join our Automotive team. In this role, you will partner with the Service Manager to lead a high-performing team, deliver exceptional customer experiences, support operational excellence, and help drive business performance. You'll play a key role in building team engagement, maintaining a strong safety culture, and ensuring BCAA continues to be the most trusted organization in automotive repair.**Who You Are**You’re a hands-on leader who thrives in a fast-paced automotive environment. You enjoy coaching and developing people, creating exceptional customer experiences, and helping teams achieve business goals. You bring a customer-first mindset, strong leadership skills, and the ability to balance operational priorities while supporting both team members and customers. You’re energized by building high-performing teams, driving results, and creating a safe, engaging workplace where people can do their best work. ## What You'll Do* Partner with the Service Manager to lead the day-to-day operations of an Auto Service Centre.* Coach, develop, and motivate a high-performing team while fostering an engaged and positive workplace culture.* Support recruitment, onboarding, performance management, succession planning, and employee development initiatives.* Champion a strong safety culture by ensuring compliance with health and safety policies, leading safety meetings, and promoting safe work practices.* Deliver an exceptional customer experience by managing workflow, addressing customer concerns, supporting service standards, and resolving escalations.* Help drive achievement of revenue, productivity, profitability, and customer satisfaction targets.* Support execution of business plans, budgets, marketing initiatives, and operational priorities.* Ensure compliance with operational, audit, cash handling, and risk management requirements.* Identify opportunities to strengthen BCAA's presence in the community and support corporate and local initiatives.* Step into a Service Advisor role when required by greeting customers, preparing estimates, scheduling appointments, recommending repairs and maintenance, and coordinating communication between customers and technicians.* Maintain knowledge of automotive industry trends, products, systems, and BCAA services to support both team and customer success. ## What You'll Bring* High school diploma and/or post-secondary education in a related field, or an equivalent combination of education and experience.* 2-3 years of experience in the automotive industry.* 2+ years of leadership or supervisory experience in an automotive environment.* Proven ability to lead teams and achieve sales, productivity, and customer experience goals.* Strong coaching, performance management, and team development skills.* Excellent customer service, relationship-building, and conflict resolution abilities.* Demonstrated analytical thinking, problem-solving, and decision-making skills.* Strong verbal and written communication skills.* Proven ability to multitask, prioritize, and adapt in a fast-paced environment.* Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.* A commitment to safety, accountability, and continuous improvement.The salary range for this position is $78,500 to $83,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%. **What we offer:*** The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.* Career and personal development to help you grow and reach your goals.* Incentives that recognize team and individual sales and performance.* Flexible benefits to support your health and lifestyle, and wellness dollars\\* to keep your body, mind and soul thriving.* A competitive rewards package including salary performance bonus programs, pension plan\\*, and more to help build your personal wealth.* Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.* BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.* Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.\\*for permanent employees**We’re always looking for amazing people like you. Apply today!**BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].