Service Manager: Lead High-Performance Auto Service

Dilawri Group of Companies; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted vehicle program

Coaching & training programs

Health & dental plans

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies is seeking an experienced Service Manager to lead the day-to-day service department operations, drive profitability, and develop a high-performing team in Vancouver, BC.

You will oversee technician performance, maintain top customer satisfaction, manage budgets, and collaborate with Sales and Parts to maximize service revenue in a commission-based environment. This role requires strong leadership, strategic focus, and a commitment to safety and quality.

Qualifications

• Strong leadership and mentoring of service personnel.
• Excellent customer service and conflict-resolution abilities.
• Ability to interpret and manage financial metrics, forecasting, and departmental planning.

Responsibilities

• Lead day-to-day service operations and profitability.
• Maintain high workmanship standards and CSI results.
• Develop, schedule and implement training programs for staff.
• Forecast service sales, gross profit, and expenses.
• Collaborate with Sales and Parts to maximize service revenue.

Skills

Leadership

Customer service

Communication

Conflict resolution

Organizational skills

Forecasting

Financial metrics

Tools

Service management software

MS Excel

Job description

Dilawri Group of Companies is seeking an experienced Service Manager to lead the day-to-day service department operations, drive profitability, and develop a high-performing team in Vancouver, BC.

You will oversee technician performance, maintain top customer satisfaction, manage budgets, and collaborate with Sales and Parts to maximize service revenue in a commission-based environment. This role requires strong leadership, strategic focus, and a commitment to safety and quality.