Automotive Service Centre Manager

ECL Group of Companies; Edmonton; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Incentives

Profit-sharing

Group benefits

Employee discount

Relocation assistance

Training opportunities

Job summary

Canadian Tire #636 in Sechelt, BC seeks a hands-on Service Manager to lead the Automotive Service Centre, drive day-to-day operations, enhance customer experience and improve financial performance. Reporting to the General Manager, you will oversee a four-bay shop with a team of technicians, a service advisor and an apprentice, focusing on productivity and service quality.

The ideal candidate demonstrates independent leadership, strong decision-making, and the ability to grow the service

Qualifications

• Minimum 3 years of experience in a Service Manager role or equivalent automotive service leadership position.
• Proven track record of increasing revenue and growing a service department.
• Strong knowledge of automotive service, vehicle systems, repairs, parts and accessories.
• Experience leading, coaching and developing technicians and service staff.
• Understanding of productivity, expenses, budgets, KPIs and gross profit.
• Proficiency with service management software and MS Office.
• Valid driver’s licence for BC.
• Ability to meet physical demands of the role.

Responsibilities

• Lead and motivate Service Centre employees to support strong individual and team performance.
• Recruit, train, mentor and develop technicians, apprentices and service advisors.
• Establish clear expectations, provide ongoing feedback and hold team members accountable for performance.
• Provide technical guidance and support to technicians and service staff as required.
• Foster a collaborative, customer-focused work environment.
• Manage daily operations of the Automotive Service Centre to ensure efficient workflow, productivity and quality service.
• Schedule and assign work to technicians based on customer requirements and resources.
• Coordinate parts and tire requirements to support repairs and customer needs.
• Support the service advisor function as required based on scheduling and customer flow.
• Maintain a clean, organized, and professional Service Centre.

Skills

Service management

Team leadership

Customer service

Budget & KPIs

Microsoft Office

BC Driver's license

Coaching & mentoring

Warranty approvals

Tools

COSTAR

Job description

Canadian Tire #636 in Sechelt, BC seeks a hands-on Service Manager to lead the Automotive Service Centre, drive day-to-day operations, enhance customer experience and improve financial performance. Reporting to the General Manager, you will oversee a four-bay shop with a team of technicians, a service advisor and an apprentice, focusing on productivity and service quality.

The ideal candidate demonstrates independent leadership, strong decision-making, and the ability to grow the service