Auto Property Damage Claims Specialist

TD; Calgary; Presencial; CAD 59.000 - 83.000; Jornada completa

Descripción de la vacante

TD Insurance in Calgary is seeking an Auto Property Damage Advisor to guide customers through the vehicle claims process from start to finish. You will gather information, assess damages, coordinate repairs, and explain coverage and next steps with empathy and clarity.

The role demands strong communication, problem-solving, negotiation, and the ability to manage multiple priorities in a fast-paced environment, delivering fair outcomes and exceptional service.

Formación

• 1-3 years of experience in customer service, insurance, claims, banking, financial services, hospitality, automotive, or a related field.
• Excellent communication and relationship-building skills.
• Strong problem-solving and decision-making abilities.
• Ability to stay organized and manage multiple priorities.
• Confidence working in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work independently while contributing to a team.
• Previous claims or insurance experience is an asset.
• CIP designation or progress toward obtaining a CIP designation is considered an asset.

Responsabilidades

• Support customers through the claims process with empathy, professionalism, and clear communication.
• Keep customers informed by providing updates and setting clear expectations.
• Answer questions and help customers understand claim decisions and available options.
• Resolve customer concerns and escalations professionally and effectively.
• Look for opportunities to improve the customer experience and remove obstacles that may delay claim resolution.
• Manage auto damage claims from initial set-up through final settlement.
• Review information, photos, estimates, and supporting documents to determine next steps.
• Coordinate repairs and claim activities with repair facilities, appraisers, rental providers, and other partners.
• Negotiate total loss vehicle valuations.
• Maintain accurate records and detailed file notes.
• Manage a workload of claims while meeting service and quality expectations.
• Take ownership of assigned files and move claims toward resolution in a timely manner.
• Gather information from customers, vendors, and supporting documentation to make informed claim decisions.
• Investigate accident causes and build your case to argue liability with another advisor.
• Review policy information and claim details to determine appropriate coverage and claim outcomes.
• Identify potential issues or risks requiring additional investigation.
• Use sound judgment to make fair decisions for customers and business.
• Balance customer needs with company policies and business requirements.
• Make timely decisions to move claims forward efficiently.
• Monitor claims for delays and take action to keep them on track.
• Help control claim-related expenses by making fair and informed decisions.
• Ensure claims are handled in accordance with guidelines and regulatory requirements.
• Maintain a high level of quality and accuracy in all claim activities.
• Work closely with repair facilities, appraisers, vendors, and internal partners to resolve claims.
• Collaborate with teammates and leaders on complex situations.
• Share knowledge, best practices, and lessons learned with others.
• Contribute to a positive, supportive, customer-focused team environment.
• Continue building knowledge of insurance, claims handling, and negotiation techniques.
• Participate in coaching, training, and development opportunities.
• Apply feedback to improve performance.
• Support process improvements that enhance efficiency and customer experience.

Conocimientos

Communication

Relationship-building

Problem-solving

Decision-making

Organization

Independent work

Team collaboration

Attention to detail

Fast-paced environment

Educación

CIP designation

Descripción del empleo

TD Insurance in Calgary is seeking an Auto Property Damage Advisor to guide customers through the vehicle claims process from start to finish. You will gather information, assess damages, coordinate repairs, and explain coverage and next steps with empathy and clarity.

The role demands strong communication, problem-solving, negotiation, and the ability to manage multiple priorities in a fast-paced environment, delivering fair outcomes and exceptional service.