Auto Claims Specialist: End-to-End Support & Growth Path

Sécurité Nationale Compagnie d'Assurance; Toronto; On-site; CAD 52,000 - 74,000; Full time

Job summary

TD Insurance in Toronto, Ontario is seeking an Auto Claims Advisor to guide customers through the claims process with empathy and professionalism. Onsite role at 873 Eastern Avenue, Toronto East, you will manage claims end-to-end and maintain clear documentation.

You bring 2+ years of auto claims experience, strong communication, and the ability to handle 100+ claims with attention to detail. CIP designation is an asset and growth opportunities are available.

Qualifications

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged.
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail.
• Proven customer service and communication skills.
• Effective time management and prioritization in a fast-paced environment.
• Demonstrated ability to analyze, investigate, and negotiate outcomes.
• Post-secondary education is an asset.
• Progress toward or completion of CIP designation is an asset.

Responsibilities

• Deliver a customer-first experience through empathy, active listening, and clear communication.
• Provide timely updates and guidance, ensuring customers feel supported during the claims process.
• Welcome and assist customers onsite, creating a professional and reassuring environment.
• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals.
• Review and reconcile repair estimates to support fair and appropriate settlements.
• Maintain detailed and accurate claims documentation.
• Gather, assess, and validate information from multiple sources to support claim decisions.
• Explain coverage and determine outcomes aligned with policy.
• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards.
• Collaborate with internal stakeholders and vendors to deliver seamless service.
• Contribute to team performance by supporting operational goals and maintaining productivity metrics.
• Pursue professional development, including CIP designation (asset)

Skills

Customer service

Communication

Time management

Analytical thinking

Negotiation

Education

Post-secondary education asset

CIP designation progress asset

Job description

TD Insurance in Toronto, Ontario is seeking an Auto Claims Advisor to guide customers through the claims process with empathy and professionalism. Onsite role at 873 Eastern Avenue, Toronto East, you will manage claims end-to-end and maintain clear documentation.

You bring 2+ years of auto claims experience, strong communication, and the ability to handle 100+ claims with attention to detail. CIP designation is an asset and growth opportunities are available.