Onsite Auto Claims Advisor – Customer Care & Settlements

TD Bank Group; Ajax; On-site; CAD 52,000 - 74,000; Full time

Job summary

TD Insurance Auto Centre in Ajax, Ontario is seeking an Auto Claims Advisor to support customers after an accident. You will guide them through the claims process with empathy, professionalism, and expertise, while coordinating towing, appraisals, repairs, and rentals.

The role emphasizes handling a high-volume caseload, accurate documentation, and adherence to policy guidelines. TD Insurance offers a collaborative, inclusive environment with growth opportunities and a focus on legendary

Qualifications

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail
• Proven customer service and communication skills
• Effective time management and prioritization in a fast-paced environment
• Demonstrated ability to analyze, investigate, and negotiate outcomes
• Post-secondary education is an asset
• Progress toward or completion of CIP designation is an asset

Responsibilities

• Deliver a customer-first experience through empathy, active listening, and clear communication.
• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals.
• Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution.
• Review and reconcile repair estimates to support fair and appropriate settlements.
• Maintain detailed and accurate claims documentation.
• Gather, assess, and validate information from multiple sources to support claim decisions.
• Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines.
• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards.
• Partner with internal stakeholders and external vendors to deliver seamless service.
• Contribute to process improvements and support a culture of continuous learning.

Skills

Auto claims adjusting

Customer service

Communication

Time management

Investigation/Negotiation

Education

Post-secondary education

CIP designation

Job description

TD Insurance Auto Centre in Ajax, Ontario is seeking an Auto Claims Advisor to support customers after an accident. You will guide them through the claims process with empathy, professionalism, and expertise, while coordinating towing, appraisals, repairs, and rentals.

The role emphasizes handling a high-volume caseload, accurate documentation, and adherence to policy guidelines. TD Insurance offers a collaborative, inclusive environment with growth opportunities and a focus on legendary