Senior Auto Claims Specialist - Complex Damage Expert

Definity Financial Corporation; Montreal (administrative region); Hybrid; CAD 51,000 - 94,000; Full time

Benefits offered by this job

Company share ownership

Incentive plans

Pension and RRSP

Volunteer days

Tuition assistance

Inclusion programs

Wellness programs

Product discounts

Job summary

Definity Financial Corporation in Canada is seeking an experienced Auto Claims professional to manage complex and commercial auto claims while delivering exceptional customer service. You will explain the process, interpret policy wordings, and collaborate with brokers, clients, and vendors to resolve claims.

The role requires 3+ years of auto claims experience, strong bilingual communication, and the ability to perform in a fast-paced environment within a hybrid work setup.

Qualifications

• Bilingual in English and French with strong communication skills.
• University degree or college diploma; CIP designation preferred.
• Minimum 3 years of automobile physical damage claims experience.
• Knowledge of tort and DCPD provinces.
• Ability to work in a high-volume, fast-paced environment.
• Proficient with claims processes and policy wordings.

Responsibilities

• Provide prompt, courteous, accurate and fair claims service to all customers.
• Manage complex and/or commercial auto claims.
• Explain the claim process clearly to customers.
• Interpret and apply policy wordings to determine coverage.
• Ensure claims are investigated promptly; collaborate with fraud investigators when needed.
• Work with customers, brokers, and vendors to resolve claims.
• Maintain detailed file records in the systems.
• Process claims payments within authority level.
• Initiate salvage and subrogation procedures.
• Achieve targets for assigned claims and maintain file disposition rate.

Skills

Bilingual English/French

Customer service

Strong communication

Analytical skills

Detail-oriented

Windows proficiency

Team oriented

Excellent listener

Education

University degree or college diploma or CIP designation

Tools

Windows

Job description

Definity Financial Corporation in Canada is seeking an experienced Auto Claims professional to manage complex and commercial auto claims while delivering exceptional customer service. You will explain the process, interpret policy wordings, and collaborate with brokers, clients, and vendors to resolve claims.

The role requires 3+ years of auto claims experience, strong bilingual communication, and the ability to perform in a fast-paced environment within a hybrid work setup.