Athleisure Guest Experience Specialist

Lululemon Athletica; Ottawa; Hybrid; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica in Ottawa is hiring an Educator to deliver world-class guest experiences and share quality product education. You will engage guests, assess needs, and guide purchases while maintaining a seamless omnichannel flow and a premium store environment.

The role emphasizes teamwork, inclusivity, and a positive, energetic attitude. Flexibility to work evenings, weekends, and holidays is expected in a fast-paced athletic retail setting.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Willing to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica in Ottawa is hiring an Educator to deliver world-class guest experiences and share quality product education. You will engage guests, assess needs, and guide purchases while maintaining a seamless omnichannel flow and a premium store environment.

The role emphasizes teamwork, inclusivity, and a positive, energetic attitude. Flexibility to work evenings, weekends, and holidays is expected in a fast-paced athletic retail setting.