Assistant, Operations, Customer Service

Mashreq Bank; Eastern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A customer-focused operations team is looking for an Assistant, Operations, Customer Service to deliver outstanding support and ensure smooth communication with customers. This fully remote role requires excellent communication skills and proficiency in Microsoft Office. The ideal candidate will have 1-2 years of experience in customer service or operations support. Join a supportive team that values innovation and promotes from within.

Benefits

Competitive salary and performance-based bonuses

Fully remote work environment

Paid time off

Health, dental, and vision insurance packages

Career development opportunities

Supportive and inclusive team culture

Qualifications

• Minimum of 1-2 years in customer service, administrative, or operations support.
• Experience in e-commerce or online service environments is a plus.

Responsibilities

• Serve as a primary point of contact for customer inquiries.
• Collaborate with operations and logistics teams.
• Assist with administrative tasks such as data entry and report generation.
• Monitor and track customer issues to ensure resolution.

Skills

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

High attention to detail and accuracy

Proficient in Microsoft Office Suite

Comfortable using CRM platforms

Self-motivated and reliable

Positive attitude and willingness to learn

Tools

Microsoft Office Suite

Google Workspace

CRM platforms

Ticketing systems

Job description

Job Summary

At The Elite Job, we are driven by excellence and a commitment to customer satisfaction. We are currently seeking a highly motivated and detail-oriented Assistant, Operations, Customer Service to join our growing remote team. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. You will be the bridge between our customers and internal operations, ensuring smooth communication and execution of day-to-day business functions.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries through email, chat, or phone.

• Provide outstanding support by resolving issues, answering questions, and offering appropriate solutions in a timely manner.

• Collaborate closely with the operations and logistics teams to ensure customer orders are processed, shipped, and delivered smoothly.

• Assist with administrative tasks such as data entry, report generation, and updating customer records.

• Monitor and track customer issues to ensure follow-up and resolution within service-level agreements.

• Identify and escalate priority issues to the relevant departments.

• Contribute to ongoing improvements in service quality and internal processes.

• Maintain a high level of professionalism and empathy in every customer interaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong organizational and multitasking abilities.

• High attention to detail and accuracy.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

• Comfortable using CRM platforms, ticketing systems, or other customer service tools.

• Self-motivated, reliable, and capable of working independently.

• Positive attitude and willingness to learn.

Experience

• Minimum of 1-2 years of experience in a customer service, administrative, or operations support role (remote or in-office).

• Experience in e-commerce or online service-based environments is a plus.

Working Hours

• Flexible remote work schedule with core hours from 9:00 AM – 5:00 PM (EST), Monday to Friday.

• Occasional weekend or evening availability may be required depending on operational needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and best practices.

• Ability to work collaboratively with cross-functional teams.

• Critical thinking and problem-solving skills.

• Adaptable and able to handle shifting priorities in a dynamic environment.

• Familiarity with remote work tools such as Zoom, Slack, and Trello is a plus.

Benefits

• Competitive salary and performance-based bonuses.

• Fully remote work environment.

• Paid time off (vacation, sick days, and holidays).

• Health, dental, and vision insurance packages (where applicable).

• Career development opportunities and ongoing training.

• Supportive and inclusive team culture.

Why Join The Elite Job?

At The Elite Job, we do not just offer a job—we offer a meaningful career. You will be part of a team that values innovation, teamwork, and integrity. Whether you are looking to grow your skills or build a long-term career in customer operations, we provide the environment and resources to support your journey. Join us and become a part of a company that genuinely values your contributions and promotes from within.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter outlining their relevant experience to us with the subject line: Application – Assistant, Operations, Customer Service.
Applications will be reviewed on a rolling basis. Early applications are encouraged.