assistant manager, restaurant

Ripplecove Hôtel & Spa; Ayer's Cliff; On-site; CAD 45,000 - 60,000; Full time

Job summary

Ripplecove Hôtel & Spa is seeking a hotel operations supervisor to evaluate daily operations, monitor revenues and labour costs, and supervise and train staff at our on-site location in Quebec. The role requires 2+ years in supervision and a college-level certificate or diploma, with bilingual English/French communication.

Relocation is not indicated, and the position supports ongoing marketing and guest service initiatives.

Qualifications

• 2 years to less than 3 years of supervisory experience.
• Bilingual; able to communicate in English and French.
• College/CEGEP certificate or diploma (1–2 years).

Responsibilities

• Evaluate daily operations.
• Monitor revenues to determine labour cost.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff.
• Set staff work schedules.
• Supervise staff.
• Train staff.
• Balance cash and complete balance sheets, cash reports and related forms.
• Conduct performance reviews.
• Enforce provincial/territorial liquor legislation and regulations.
• Ensure health and safety regulations are followed.
• Participate in marketing plans and implementation.
• Address customers' complaints or concerns.
• Provide customer service.
• Manage events.
• Supervisory Experience

Skills

Attention to detail

Client focus

Education

College/CEGEP certificate or diploma (1–2 years)

Tools

Point of sale system

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Overview

Languages

Bilingual

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate
• Relocation costs not covered by employer

Responsibilities

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Enforce provincial/territorial liquor legislation and regulations
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Manage events
• Supervisory Experience

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Point of sale system

Additional information

• Valid driver's licence
• Own transportation

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance

Other Benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance
• Wellness program

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)