restaurant manager

Dairy Queen; Greater Sudbury; On-site; CAD 50,000 - 75,000; Full time

Job summary

D Dairy Queen in Greater Sudbury, Canada is seeking an experienced restaurant manager to oversee daily operations on site. The role requires leadership, strong customer service, and cost-control skills to maintain high service standards.

Responsibilities include planning, staffing, training, cash handling, inventory, and ensuring compliance with health and safety regulations. On-site work, with a fast-paced environment and opportunities to lead teams and drive performance.

Qualifications

• College/CEGEP education required.
• Minimum 5 years of experience in a management/leadership role.
• On-site position with no remote option.

Responsibilities

• Evaluate daily operations and monitor revenues to control labour costs.
• Plan and organize daily operations and schedules.
• Recruit, supervise and train staff; conduct performance reviews.

Skills

Customer service

Leadership

Staff scheduling

Staff training

Cash handling

Education

College/CEGEP

Tools

MS Excel

MS Office

Point of sale system

Accounting software

MS Outlook

Job description

• Repetitive tasks

Overview

Languages

English

Education

• College/CEGEP

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Budgetary responsibility

• $500,001 - $1,500,000
• $1,500,001 - $4,000,000

Responsibilities

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Credentials

Certificates, licences, memberships, and courses

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• CPR Certificate
• Safe Food Handling certificate
• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• MS Outlook
• MS Windows
• MS Word
• Point of sale system
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Ability to multitask

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Participates in a government or community program or initiative that supports youth employment