Café manager

Tim Hortons Québec; Halifax; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Parking available

Learning/training paid by employer

Mentorship programs for newcomers

Job summary

Tim Hortons Québec in an urban Canadian setting is seeking a restaurant operations leader. The role focuses on budgeting, daily operations, staffing, and ensuring food safety and customer service excellence.

You will lead a team, monitor revenues and labor costs, and organize schedules while maintaining a fast-paced, quality-driven environment.

Qualifications

• Secondary school graduation certificate is required.
• First Aid, WHMIS and CPR certifications are preferred.
• Safe Food Handling and Food Safety knowledge are essential.

Responsibilities

• Analyze budget to boost and maintain restaurant profits.
• Evaluate and monitor daily operations and revenues.
• Plan and organize daily operations and staff schedules.
• Recruit, supervise and train staff; conduct performance reviews.
• Ensure compliance with health and safety regulations.

Skills

Budget analysis

Staff supervision

Customer service

Oral communication

Detail-oriented

Education

Secondary school graduation certificate

Tools

MS Excel

MS Windows

Electronic cash register

Job description

• Safe Food Handling certificate
• Excellent oral communication

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 88 hours bi-weekly
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Urban area

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Food safety/handling skills
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 16-20 people
• Staff in various areas of responsibility

Certificates, licences, memberships, and courses

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• CPR Certificate
• Safe Food Handling certificate
• Food Safety Certificate

Computer and technology knowledge

• Electronic cash register
• MS Excel
• MS Windows

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Early morning
• Evening

Experience

• 1 year to less than 2 years

Employment terms options

• Flexible hours
• Morning
• On call
• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits

Other Benefits

• Learning/training paid by employer
• Parking available

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees