Assistant manager, fast food

Tim Hortons; Canada; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Vision care benefits

Bonus

Group insurance benefits

Free parking

Training paid by employer

Team building opportunities

Parking available

Job summary

Tim Hortons is seeking a capable supervisor to oversee daily restaurant operations on site in Canada. You will manage budgeting, staffing, inventory, and compliance with health and safety standards while delivering strong customer service.

You will lead 5–10 staff, schedule shifts, monitor performance, and participate in marketing initiatives. The role requires 3–5 years of experience, a secondary school certificate or equivalent, and proficiency with MS Office and POS systems.

Qualifications

• 3 years to less than 5 years of experience.
• Secondary school graduation certificate or equivalent experience.
• Knowledge of MS Office and POS systems.
• Excellent oral and written communication skills.

Responsibilities

• Analyze budget to boost and maintain restaurant profits.
• Evaluate daily operations and monitor revenues to determine labour cost.
• Balance cash, prepare balance sheets and cash reports.
• Organize inventory and ensure health and safety regulations.
• Recruit, train, schedule and supervise staff.
• Participate in marketing plans and handle customer complaints.
• Provide outstanding customer service and lead teams.

Skills

Excellent oral communication

Excellent written communication

Client focus

Dependability

Efficient interpersonal skills

Team player

Ability to multitask

Education

Secondary high school graduation certificate

Or equivalent experience

Tools

MS Excel

MS Windows

MS Word

Point of sale system

Job description

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

3 years to less than 5 years

On Site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Analyze budget to boost and maintain the restaurant’s profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 5-10 people

Credentials

Certificates, Licences, Memberships, and Courses

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• CPR Certificate
• Occupational Health and Safety Certificate
• Safe Food Handling certificate
• Food Safety Certificate

Experience and Specialization

Computer and Technology Knowledge

• MS Excel
• MS Windows
• MS Word
• Point of sale system

Additional Information

Transportation/Travel Information

• Valid driver's licence
• Own vehicle

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Benefits

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial Benefits

• Bonus
• Group insurance benefits

Other Benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available