Manager, restaurant

A&W Food Services of Canada Inc.; Elmsdale; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Free parking

Team building opportunities

Job summary

A&W Food Services of Canada Inc. in Elmsdale, NS is looking for an experienced Restaurant Supervisor to oversee daily operations, supervise staff, and ensure exceptional customer service. The role requires 2 years to less than 3 years of experience, and there is no formal degree requirement.

You will recruit, schedule, train, and evaluate staff, balance cash, and help implement marketing plans. This is a permanent, full-time position based in Elmsdale, Canada.

Qualifications

• Experience leading a team in a fast-paced restaurant or retail setting.
• Proven ability to train staff and monitor performance.
• Strong customer service and cash handling skills.

Responsibilities

• Evaluate daily operations and adjust plans to meet targets.
• Monitor revenues to determine labour cost and optimize staffing.
• Monitor staff performance and provide feedback.
• Plan and organize daily operations and workflows.
• Recruit staff and set staff work schedules.
• Supervise and train staff; conduct performance reviews.
• Balance cash and complete balance sheets and cash reports.
• Organize and maintain inventory; ensure health and safety standards.
• Participate in marketing plans and execution; lead team members.
• Address customers' complaints and provide excellent service.
• Manage events and coordinate with teams.

Skills

Staff supervision

Customer service

Scheduling

Training staff

Performance monitoring

Recruitment

Cash handling

Time management

Education

No degree required

Tools

Point of sale system

Job description

• Experience: 2 years to less than 3 years

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 48 hours per week
• Education: No degree, certificate or diploma
• Experience: 2 years to less than 3 years

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• 16-20 people
• Staff in various areas of responsibility

Certificates, licences, memberships, and courses

• Safe Food Handling certificate

Computer and technology knowledge

• Point of sale system

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift

Employment terms options

• Flexible hours
• Morning
• On call
• To be determined
• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other Benefits

• Free parking available
• Team building opportunities