Assistant Director, F&B Leadership & Guest Experience

Rocky Mountain Soap Co.; Banff; On-site; CAD 100,000 - 105,000; Full time

Benefits offered by this job

Complimentary meal per shift

Employee travel program discounts

Mountain Explorer Travel Program rates

Discounts on facilities (fitness, spa,

Golf courses

Job summary

Fairmont Hotels & Resorts is seeking an Assistant Director of Food & Beverage in Banff. You will lead 10 outlet managers and collaborate with banquet teams to deliver outstanding guest experiences while driving revenue and promotions.

The role requires senior F&B leadership, strong problem solving, and a proven ability to work under pressure in a fast-paced environment. You will represent outlets in meetings and contribute to community engagement.

Qualifications

• Previous Food & Beverage experience in a senior leadership role.
• Computer literate in Microsoft Windows applications.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to understand and work with AI.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead a team of 10 outlet managers and oversee banquet team for exceptional guest experiences.
• Recruit outlet managers and support recruitment of Food & Beverage leaders.
• Oversee opening and closing of seasonal outlets.
• Analyze F&B business trends to forecast and plan improvements.
• Direct development and execution of promotions and sales events.
• Guide outlets managers and implement succession plans.
• Identify revenue-driving initiatives and growth opportunities.
• Forecast monthly revenue for outlets.
• Represent outlets in pre-convention meetings and build group relations.
• Be an ambassador of the community and participate in local events.
• Maintain supplier relationships and negotiate favorable pricing.
• Participate in hotel committees and conduct competitive research.
• Develop capital project design briefs.
• Perform other duties as assigned.

Skills

F&B leadership

MS Windows

Interpersonal skills

Reliability

Work under pressure

Team collaboration

Guest service focus

AI literacy

Job description

Fairmont Hotels & Resorts is seeking an Assistant Director of Food & Beverage in Banff. You will lead 10 outlet managers and collaborate with banquet teams to deliver outstanding guest experiences while driving revenue and promotions.

The role requires senior F&B leadership, strong problem solving, and a proven ability to work under pressure in a fast-paced environment. You will represent outlets in meetings and contribute to community engagement.