In-Room Dining Manager – Luxury Resort Leader

SmartRecruiters, Inc.; Banff; On-site; CAD 81,000 - 83,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

Pension plan

Employee travel program

Staff accommodation

Staff meals

Job summary

Fairmont Banff Springs is seeking an In-Room Dining Manager to lead a personalized luxury dining experience, reflecting Forbes Five-Star standards and LQA excellence.

Reporting to the Assistant Director of Food & Beverage, you will guide a talented team, manage all In-Room Dining operations, and drive guest satisfaction, financial performance, and continuous improvement in a mountain resort setting.

Qualifications

• Minimum 5 years of progressive Food & Beverage leadership experience, including 3 years in a management role within a luxury hotel or upscale restaurant.
• Previous experience managing In-Room Dining, Restaurant or Luxury Hotel Food & Beverage operations preferred.
• Knowledge of Forbes Five-Star and Leading Quality Assurance (LQA) standards; experience in a Forbes-rated property is an asset.
• Proven leadership with the ability to coach, develop and inspire high-performing teams.
• Strong financial knowledge, including budgeting, forecasting, labour management and cost control.
• Excellent knowledge of luxury food and beverage service, including wine, spirits, VIP service and guest recovery.
• Exceptional leadership, communication and interpersonal skills.
• Strong organizational, analytical and problem-solving abilities in a fast-paced environment.
• Proficiency with Microsoft Office; experience with Silverware POS, Opera PMS or similar hospitality systems is an asset.

Responsibilities

• Lead and inspire the In-Room Dining team to deliver exceptional luxury service aligned with Fairmont, Forbes Five-Star and Leading Quality Assurance (LQA) standards by fostering a culture of personalized hospitality, visible leadership, colleague engagement, coaching, development and succession planning.
• Oversee all aspects of the In-Room Dining operation, including breakfast, all-day dining, overnight service, amenities, VIP deliveries and special requests, while ensuring the highest standards of service, food quality, presentation, cleanliness, operational efficiency and compliance with health, safety and brand standards.
• Drive an outstanding guest experience by monitoring guest feedback, quality audits and reputation metrics, resolving guest concerns with professionalism and care, collaborating with cross-functional departments, and implementing continuous improvements that enhance the overall luxury guest journey.
• Manage departmental financial and operational performance by overseeing labour and payroll, scheduling, budgeting, forecasting, inventory management, productivity, revenue generation and luxury upselling initiatives while achieving departmental revenue and profitability goals.
• Champion operational excellence and continuous improvement through regular inspections, team briefings, performance analysis, quality assurance, process enhancements and strategic leadership that empowers colleagues, strengthens accountability and consistently exceeds guest expectations.

Skills

Leadership

Financial management

Guest service

Coaching & development

Communication

Problem-solving

Microsoft Office

Opera PMS

Silverware POS

Education

ProServe Certification

Post-secondary Hospitality Management degree

Tools

Silverware POS

Opera PMS

Job description

Fairmont Banff Springs is seeking an In-Room Dining Manager to lead a personalized luxury dining experience, reflecting Forbes Five-Star standards and LQA excellence.

Reporting to the Assistant Director of Food & Beverage, you will guide a talented team, manage all In-Room Dining operations, and drive guest satisfaction, financial performance, and continuous improvement in a mountain resort setting.