Aspiring Personal Banker — Customer Service Trainee

TD Bank; Whitby; On-site; CAD 46,000 - 61,000; Full time

Benefits offered by this job

Mobility within district

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee to build relationships with customers and guide them to the right staff for accounts, investments, and banking solutions.

The role emphasizes engaging customers, providing digital banking education, and supporting frontline staff with transactions and process improvements while maintaining strong regulatory and ethical standards.

Qualifications

• High School diploma or 1+ years of relevant experience.
• IFC certification or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred; strong banking knowledge desired.

Responsibilities

• Engage customers with day-to-day advice needs and banking solutions.
• Guide customers to the right staff for resolutions and referrals.
• Educate customers on mobile, ATM, and online banking features.

Skills

Customer service

Communication

Time management

Organizational skills

Self-motivation

Mobility willingness

Education

High School diploma

Post-Secondary degree preferred

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee to build relationships with customers and guide them to the right staff for accounts, investments, and banking solutions.

The role emphasizes engaging customers, providing digital banking education, and supporting frontline staff with transactions and process improvements while maintaining strong regulatory and ethical standards.