Arena Attendant (Full Time) - Contract

Avanti Software Inc.; Calgary; Hybrid; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Complimentary YMCA membership

Health and dental benefits

Anniversary flex day and gifts

Program discounts

Leadership development opportunities

Leadership award opportunities

Paid recertification and training

Job summary

YMCA Calgary is seeking an Arena Attendant for a 6-month contract to support operations at the Brookfield Residential YMCA at Seton. The role focuses on safe ice resurfacing, equipment monitoring, and delivering high-quality customer service to a broad community of arena users.

The position requires physical fitness, ability to work shifts, and relevant certifications, with opportunities for ongoing training and development within a supportive work culture.

Qualifications

• Requires teambuilding and shift-work ability.
• Strong customer service and safety mindset.
• Must be physically capable of lifting and moving objects 50lbs+.
• Valid drivers’ license and background checks required (Police Check & Vulnerable Sector).
• WHMIS certification and first aid certifications preferred.

Responsibilities

• Operate the Ice Resurfacer safely and complete scheduled floods.
• Monitor refrigeration plant and maintain ice quality for activities.
• Ensure clients adhere to scheduled times and arena rules.
• Provide exceptional customer service to diverse arena users.
• Perform regular ice maintenance checks and housekeeping across arena spaces.
• Assist in arena shutdowns and facility upkeep as needed.

Skills

Proven teambuilding skills

Able to work shift work

Good member service skills

Physically fit

Valid driver's license

WHMIS Certification

Police Security Check

Education

5th class ABSA Building Operator Certificate

Arena Operations Level 1 Certification

Arena Operations Level 2 Certification

Standard First Aid with CPR-C

Tools

Ice resurfacer operation experience

Job description

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Arena Attendant (6 months Contract - Full Time) Brookfield Residential YMCA at Seton Start Date: Immediately Salary: $44,138/year - $55,172/year The successful candidate will be available from Tuesday to Saturday evenings.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following:

• Proven teambuilding skills
• Able to work shift work
• Experience working in an Arena environment
• 5th class ABSA Building Operator Certificate an asset
• Good member service skills
• Arena Operations Level 1 and 2 Certification or working towards Certificates
• Preventative maintenance experience
• Must have a valid drivers’ license
• Physically fit and able to lift and move objects 50lbs or greater
• WHMIS Certification
• Police Security Check and Vulnerable Sector search mandatory
• Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.
• Three professional references.
• Own transportation required

What does this role look like at YMCA Calgary?

• Operates the Ice Resurfacer in a safe manner as per SOP’s while completing scheduled floods
• Monitor the refrigeration plant to ensure it is operating within the correct parameters which includes the refrigerant alarm system
• Ensures quality ice resurfacing to accommodate various ice activities by installing, removing, marking and maintaining the ice surface
• Checks ice-making equipment, machinery and supplies
• Monitors arenas to ensure rental clients adhere to the scheduled ice times and are acting appropriately within the arena dressing rooms
• Provides quality customer service to a wide variety of arena users by aiding with concerns and questions
• Assists with checking the condition of the boards, ice thickness, glass, netting and areas in the arena during weekly ice maintenance times and make repairs as necessary
• Assists with completion of regular ice maintenance checks prior to each operation of the ice edger and Olympia
• Participates in arena shutdowns and other facility shutdowns.
• Inventories and checks ice-making equipment, ice quality, machinery, supplies and general upkeep of the arena facilities
• Perform housekeeping duties throughout the Arena (e.g., Referee Rooms, Flex Rooms, Dressing Rooms, Bleachers, Common Areas and Arena office/Maintenance spaces)
• Take Ice Plant mechanical readings as per Standard Operating Procedures.
• Monitors arena performance in observance with Occupational Health and Safety Standards
• Follows preventative measures to ensure optimal operation of the arena
• Works toward improving operations, decrease arena closure time, streamline work processes and work cooperatively with the Facility Rentals and Booking Coordinator and Programs staff to provide quality customer service
• Monitors ice quality and the general upkeep of the arena facilities to ensure they are maintained to a high-quality standard
• Assist in the overall needs of the facility operations throughout the Facility, both inside the building and outside.
• All YMCA Arena staff will be cross trained to be able to work at all Y Arena locations as required.
• Other duties as assigned

What qualities do we look for in YMCA Calgary Staff and Volunteers?

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally. Potential candidates will only be contacted if selected for an interview.